VMware Obkio Agent Installation Guide

    What you are going to learn:

  • How to install the Obkio Monitoring Agent on VMware

If you have servers, you can choose between two agent types: Software or Virtual Appliance. Learn more on Agent Types.

Download VMware Disk Image
Download VMware Disk Image

Latest Version: VMware Appliance version 2.46.0-rev1

Minimum Requirements
Minimum Requirements

  • CPU: 2 vCPU
  • Memory: 4 GB
  • Disk: 20 GB
  • Network Config: DHCP (see below for static IP configuration)

Installation Instructions
Installation Instructions

Important: The image is not an installation CD (.iso) but a fully bootable disk image that must be configured as an IDE or SATA but not SCSI. After the initial boot, the image must ONLY be used on that VM.

  1. Download the VM Disk and unzip it (see the download link above).
  2. Create a new VM. The Guest OS Family must be Linux and the OS Version Other 3.x or later Linux (64-bits).
  3. When you set up the disks, do not create a new disk but use the downloaded disk image. Once you boot on the disk, you can not reuse it with another VM. If you want to install multiple agents, make a copy before you boot on it.
  4. Make sure the disk is configured as IDE or SATA but not SCSI.
  5. Make sure the network adapter type is e1000e (preferred) or e1000.
  6. Boot the VM.
  7. You should see a line at the bottom starting with Obkio Agent with a serial number. This is the serial number required in the App when adding the agent. If you don't see the serial number, check out the Troubleshooting section at the end of this page.
  8. In the App, create a new Virtual Appliance Agent. Enter the serial number found in step #7 when asked for it.

Static IP Address
Static IP Address

To configuration a static IP Address on a Virtual Appliance Obkio Agent, our Support Team must manually create a custom VM disk image. To do so, the following information is required:

  • IP Address
  • Netmask
  • Default Gateway
  • DNS Servers
  • Image Type (VMware? Hyper-V? Virtual Box?)

Send that information to our Support Team and the custom image will be ready within 24 hours.

Firewall Settings
Firewall Settings

As for all other agent types, some firewall configurations might be required if outbound connections are filtered. Refer to the article Firewall Configurations for more details.

Reinstallation
Reinstallation

If you want to reinstall the agent on another infrastructure, you can simply delete the old VM and install a new one. Then, you can Dissociate the Virtual Appliance from the agent in the App and Associate it with the new VM.

Troubleshooting
Troubleshooting

No such file or directory while trying to open /dev/disks/by-label...
No such file or directory while trying to open /dev/disks/by-label...

If at boot time you have errors unrecognized disk label or No such file or directory while trying to open /dev/disks/by-label... make sure the disk is configured as IDE (preferred) or SATA and not SCSI.

Boot stops at Started Update UTMP about System Runlevel Changes
Boot stops at Started Update UTMP about System Runlevel Changes

If the boot process stops at Started Update UTMP about System Runlevel Changes (like the screenshot below), this means that the VM is not able to connect to the cloud. Make sure you have DHCP enabled on the network, that you are using e1000 or e1000e network card and that your firewall is not blocking outbound access to our cloud systems.

Network Failure