Notifications

    What you are going to learn:

  • What are notifications
  • How notifications are triggered
  • What are the notification settings

Notifications are sent to users when something changes within their network and requires attention. They can be raised because a Network Issue is detected (such as high packet loss) or when a Network Device is offline.

Notification Types
Notification Types

Notification Severity Levels
Notification Severity Levels

A severity level is applied for each triggered event and the notification created is based on those severity levels. The following is the list of possible severity levels:

  • Ok (level 0)
  • Information (level 1)
  • Warning (level 2)
  • Error (level 3)
  • Critical (level 4)

Notification Delays, Limits and Summary.
Notification Delays, Limits and Summary.

In the Organization Notification Settings, you can configure delays before sending the notification to the user. For example, by default, a notification with severity level error will wait 2 minutes before getting sent to the user. If during that period the issue is resolved, the notification is not sent. Also, the notification limit is used to limit the number of emails received during a period of time (for example, no more than 1 email during a 5-minute window). When the limit is reached, the notifications are queued and sent as a summary after the window delay.