Frequently Asked Questions

    What you are going to learn:

  • Where to find answers for the most asked questions

Monitoring Agents
Monitoring Agents

Network Performance Monitoring
Network Performance Monitoring

Notifications
Notifications

Billing
Billing

Answers
Answers

How many monitoring agents do I need?
How many monitoring agents do I need?

Usually, we recommend one agent per location/office. However, if you have a large office or a campus, multiple agents can give you enhanced visibility on your network performance. Learn more at Obkio Monitoring Agents.

Is the hardware appliance required?
Is the hardware appliance required?

No, it’s not. If you have a server to host the software agent, you are all set for your office. The Hardware Agent is used in offices where a virtual environment is not available. Learn more at Monitoring Agent Types.

What is a monitoring session?
What is a monitoring session?

A network monitoring session is configured between two monitoring agents to measure the network performance between these two agents. Learn more at Network Monitoring Session.

What happens if I don't have enough monitoring sessions?
What happens if I don't have enough monitoring sessions?

If you exceed the number of monitoring sessions in your plan, the sessions will be created but their state will be disabled. Learn more at Network Monitoring Sessions - Disabled Monitoring Sessions.

I have sessions with Invalid Session Errors, what should I do?
I have sessions with Invalid Session Errors, what should I do?

The Invalid Session Errors refer to errors during the role selection (client vs server). Learn more at Network Monitoring Role Selection - Invalid Session Errors.

How to reduce the number of notifications?
How to reduce the number of notifications?

There are a few configurations that can be changed to reduce the number of notifications you are receiving. Learn more at Notification Troubleshooting.

How to find out why a notification has not been sent?
How to find out why a notification has not been sent?

There is a 4-step verification list to understand why notifications have not been sent. Learn more at Notification Troubleshooting.

Why do I see so many changes on the monthly invoice?
Why do I see so many changes on the monthly invoice?

Each time there is a change in the number of agents or devices, the next invoice is modified to reflect that change. This way, you only pay for what you actually use. Learn more at Billing - Changes During the Month.

Why is the number of devices charged higher than the number of configured devices?
Why is the number of devices charged higher than the number of configured devices?

The number of charged network devices is the number of configured devices up to 54 interfaces. This means that a network device with 70 interfaces will be charged as 2 network devices. Learn more at Network Device Monitoring Billing.