Frequently Asked Questions
- Where to find answers for the most asked questions
What you are going to learn:
- What is a monitoring session?
- What happens if I don't have enough monitoring sessions?
- I have sessions with Invalid Session Errors, what should I do?
- Why do I see so many changes on the monthly invoice?
- Why is the number of devices charged higher than the number of configured devices?
Usually, we recommend one agent per location/office. However, if you have a large office or a campus, multiple agents can give you enhanced visibility on your network performance. Learn more at Obkio Monitoring Agents.
No, it’s not. If you have a server to host the software agent, you are all set for your office. The Hardware Agent is used in offices where a virtual environment is not available. Learn more at Monitoring Agent Types.
A network monitoring session is configured between two monitoring agents to measure the network performance between these two agents. Learn more at Network Monitoring Session.
If you exceed the number of monitoring sessions in your plan, the sessions will be created but their state will be disabled. Learn more at Network Monitoring Sessions - Disabled Monitoring Sessions.
Invalid Session Errors refer to errors during the role selection (client vs server). Learn more at Network Monitoring Role Selection - Invalid Session Errors.
There are a few configurations that can be changed to reduce the number of notifications you are receiving. Learn more at Notification Troubleshooting.
There is a 4-step verification list to understand why notifications have not been sent. Learn more at Notification Troubleshooting.
Each time there is a change in the number of agents or devices, the next invoice is modified to reflect that change. This way, you only pay for what you actually use. Learn more at Billing - Changes During the Month.
The number of charged network devices is the number of configured devices up to 54 interfaces. This means that a network device with 70 interfaces will be charged as 2 network devices. Learn more at Network Device Monitoring Billing.