Obkio Billing System

    What you are going to learn:

  • How to upgrade the subscription plan
  • How to change the credit card on the account
  • More information on the enterprise plan

This article describes how the billing is done at Obkio and how changes to the services are applied to the next invoices.

Billing Cycle
Billing Cycle

The default monthly billing cycle starts as soon as the Organization Subscription Plan is changed to a paid plan (i.e. any plans except Free or Trial). All the invoices will cover a full month starting on that date. For example, if an organization subscribes to the Premium Plan on January 15th, the first invoice will cover services from January 15th to February 14th. All the upcoming invoices will be sent on the 15th of each month.

Invoice Payment
Invoice Payment

The invoices are automatically paid with the credit card on file. For the customers with a custom Enterprise Plan, it is possible to have a NET30 invoice with electronic payment.

PDF Invoices
PDF Invoices

Invoices are sent by email to the billing email address configured in the App (Menu -> Company Name -> Billing) or to the administrator of the organization if no billing email address has been entered. Also, the full PDF invoice is always available in the App (Menu -> Company Name -> Payment).

Changes During the Month
Changes During the Month

During the month, changes to the services can be made and they will be prorated on the next invoice. So if a monitoring agent is added in the middle of the billing period, a charge for half a month will be added to the next invoice to cover the current period. This also applies if an agent is removed during a billing period, in which case a credit is added to the next invoice.

Purchase Obkio Credits
Purchase Obkio Credits

For some customers, it's not that easy to process monthly credit card payments and they are not ready for the Enterprise plan that offers invoicing with wire payments. For these customers, it is possible to purchase Obkio Credits that are then applied to the regular monthly invoices generated based on the customer usage. Usually, customers purchase Obkio Credits that will cover about a year of services.

Billing in CAD instead of USD
Billing in CAD instead of USD

Our official pricing is in USD, but it's possible to be billed in CAD if you prefer. The first time you select your Plan, the App will ask if you want to be billed in CAD or USD.

Once you select a currency, it is not possible to change it later.

Basic Plan in CAD
Basic Plan in CAD

  • Agent: 38.48 CAD / month
  • Device: 15.92 CAD / month
  • User: 25.21 CAD / month

Premium Plan in CAD
Premium Plan in CAD

  • Agent: 51.75 CAD / month
  • Device: 19.90 CAD / month
  • User: 25.21 CAD / month

The CAD pricing is based on an exchange rate of 1.3269 which is Bank of Canada's average USD to CAD rate for the year of 2019.

Frequently Asked Questions
Frequently Asked Questions

How to change the credit card and billing address?
How to change the credit card and billing address?

To modify the credit card or the billing address for an organization, follow the steps below:

  1. You need to log into the Web App: https://app.obkio.com
  2. Click on the Menu icon at the bottom left.
  3. Click on your Company Name located below your profile. (It might be your email address if no Company Name has been entered.)
  4. Click on the Billing tab to modify your billing address.
  5. Click on the Payment tab to modify your credit card information.

Is my credit card information secure?
Is my credit card information secure?

Yes. We use a third party (Stripe) to process all credit card payments. We do not have access to your credit card number at any time. For more information about the strict security measures that Stripe uses, please see the Stripe Security Page.

Do you offer annual billing?
Do you offer annual billing?

Yes we do. Contact us if you are interested.

Do you accept wire transfers instead of credit card payments?
Do you accept wire transfers instead of credit card payments?

Yes we do in our Enterprise Plan and for some annual billing. Contact us if you are interested.

Can you send the invoice to multiple emails?
Can you send the invoice to multiple emails?

This is not supported by our invoicing partner Stripe at the moment.

Do you refund cancelled subscriptions?
Do you refund cancelled subscriptions?

We do not refund in case of service cancellation, plan changes or service usage changes except when required by law.