Obkio Billing System
- What is the standard billing cycle
- Where to find invoice PDF files
- How changes during the month change the invoice
What you are going to learn:
This article describes how the billing is done at Obkio and how changes to the services are applied to the next invoices. Other sub-articles are available to get deeper information about:
The default monthly billing cycle starts as soon as the Organization Subscription Plan is changed to a Paid Plan (i.e. any plans except Free or Trial). All the invoices will cover a full month starting on that date. For example, if an organization subscribes to the Premium Plan on January 15th, the first invoice will cover services from January 15th to February 14th. All the upcoming invoices will be sent on the 15th of each month.
For Enterprise Plan customers, it is possible to start the billing cycle at any given day of the month. In that case, the first invoice will cover the charges from the day the plan is activated up to the billing cycle date.
The Billing Address can be updated in the App as shown in the screen capture below:
Invoices are sent by email to the billing email address configured in the App (
Menu -> Company Name -> Billing) or to the administrator of the organization if no billing email address has been entered. Also, the full PDF invoice is always available in the App (
Menu -> Company Name -> Payment). At this time, it is not possible to send the invoice to multiple email addresses.
During the month, changes to the services can be made and they will be prorated on the next invoice. So if a monitoring agent is added in the middle of the billing period, a charge for half a month will be added to the next invoice to cover the current period. This also applies if an agent is removed during a billing period, in which case a credit is added to the next invoice.
The first time you select your Plan, the App will ask if you want to be billed in CAD or USD. Once you subscribe to a plan, it is no longer possible to change the billing currency.