How to Monitor Microsoft Teams Issues & Fix Microsoft Teams “We’re sorry - we’ve run into an issue”

Alyssa Lamberti
Alyssa Lamberti Last updated on Apr 14, 2022

Monitor Microsoft Teams Issues “We’re sorry - we’ve run into an issue”

In Summary

When it comes to video conferencing and messaging, Microsoft Teams is one of the most popular players in the game. When we get error messages like Microsoft Teams “We're sorry—we've run into an issue,” or “something went wrong,” it’s important to have a tool to help monitor and troubleshoot Microsoft Teams performance issues and connection issues. Keep reading to learn how to monitor Microsoft Teams issues with network monitoring!

Table of Contents
Table of Contents

Why Monitor Microsoft Teams Issues?
Why Monitor Microsoft Teams Issues?

Microsoft Teams is widely used for personal news, and by companies of all different sizes.

So when your Microsoft Teams experience becomes affected by error messages like Microsoft Teams “we're sorry—we've run into an issue,” “hang on while we get things set up for you,” or “something went wrong,” it can be very frustrating.

So whether you’re working from the office, or working remotely from home, you want to make sure you can easily identify and troubleshoot some of the most common Microsoft Teams issues like:

  • Microsoft Teams outage issues (disconnecting)
  • Microsoft Teams performance issues (constant freezing and buffering)
  • Microsoft Teams connection issues
  • Microsoft Teams login issues
  • Microsoft Teams only showing older messages and chats
  • Microsoft Teams not receiving notifications

If you’re working from the office, there may be an IT team there to help troubleshoot, but they still need the information to identify and troubleshoot Microsoft Teams issues.

With working from home, IT teams need a way to help remote users troubleshoot network problems from home. Here’s how!

1. Choose a Network Monitoring Software
1. Choose a Network Monitoring Software

To continuously monitor Microsoft Teams and network performance so you can proactively identify Microsoft Teams issues and fix Microsoft Teams “We’re sorry - we’ve run into an issue,” we recommend a Network Monitoring software, like Obkio, to do the work for you.

Obkio Network Monitoring continuously monitors end-to-end network performance from every end of your network, so you can identify network problems in your office, home network, and even the Microsoft network.

Get started for free with Obkio’s Getting Started Documentation!

Start Monitoring Microsoft Teams
Start Monitoring Microsoft Teams

Deploy Obkio to continuously monitor network performance and apps like Microsoft Teams in just 15 minutes!

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2. Deploy a Microsoft Monitoring Agent
2. Deploy a Microsoft Monitoring Agent

Obkio monitors Microsoft and Network performance with synthetic traffic using Network Monitoring Agents. These unique agents can be deployed in all ends of your network to measure network metrics, identify network problems and collect the information to help you troubleshoot.

To monitor Microsoft Teams, you need to use Obkio’s Microsoft Azure Monitoring Agent.

The Microsoft Azure Monitoring Agent is hosted and maintained by Obkio in the Microsoft Azure cloud infrastructure, which means that they can be deployed within seconds.

This Monitoring Agent allows you to monitor network performance between your standard Monitoring Agents and Azure Monitoring Agents, right to the Microsoft Azure platform to identify any network problems affecting Microsoft Teams performance.

For more information about deploying this Monitoring Agent type, refer to our Getting Started Documentation.

Network Performance Monitoring Chord Diagram 3 Agents

3. Choose the Right Agent Location
3. Choose the Right Agent Location

Microsoft Teams stores customer data in Microsoft's global cloud locations. So to identify Microsoft Teams issues, it’s important to choose a Monitoring Agent which has been deployed in the Data Center located closest to the Microsoft Data Center closest to you.

For Example: You want to monitor Microsoft Teams performance for your business based in Canada, so first, you need to find the location of a Microsoft Data Center in Canada.

In Canada, Microsoft's Data Centers are located in Quebec City and Toronto - so you need to choose a Public Monitoring Agent hosted closest to one of those locations.

Obkio’s Microsoft Azure Monitoring Agents are presently located in many locations, including one in Quebec City!

So when you’re deploying your Agent, make sure to choose the Quebec City Azure Agent, to monitor the performance of your Microsoft Teams from Microsoft’s Quebec City Data Center!

4. Deploy At Least 2 Monitoring Agents
4. Deploy At Least 2 Monitoring Agents

You should always deploy a minimum of two Agents to more accurately compare data and accurately identify Microsoft Teams issues.

For example, if you’re monitoring Microsoft Teams network performance between your head office and your Internet, use one Agent in your Head Office and 2 Agents to monitor Internet performance (example, an Azure Agent and an AWS Agent).

This way, if you have a network problem, you can easily see if that same problem is affecting all your sites or just one.

If the problem is affecting all your sites, having multiple Agents allows you to collect the most accurate data to troubleshoot, as well as create a comparison point.

How to Monitor Network Performance to Microsoft Teams, Office 365 & Azure

Learn how to monitor Microsoft network performance of apps like Microsoft Teams, Office 365, and Azure.

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5. Identify Microsoft Teams Issues
5. Identify Microsoft Teams Issues

Now that you have Obkio monitoring the performance of your network, your Microsoft Teams application, and the Microsoft cloud, you can use the information Obkio collects to identify what Microsoft Teams issues are affecting performance, where they are happening, when they happened, and why.

When troubleshooting Microsoft Teams performance, here are some features that can help:

  • Network Metric Measurement: Obkio measures network metrics such as latency, jitter, packet loss, and VoIP Quality with MOS Score to continuously monitor network quality.

  • Historical Data: Obkio collects historical data so you can analyze and compare the performance of Microsoft Teams over time, and create a baseline.

  • Traceroutes: to identify route, latency and packet loss between two sites and detect exactly where and when network problems happened. Use Obkio Vision Visual Traceroute tool to automate the process of discovering and mapping IP paths to easily view packet paths, and identify and troubleshoot network slowdowns.

  • Speed Tests: which allow you to validate if the bandwidth you need is readily available.

  • Prioritization and QoS: which increases network efficiency in the event of network congestion and prioritizes applications more critical or sensitive to performance problems such as VoIP or video.

  • Network Device Monitoring: to get detailed information about the health of network devices such as firewalls, routers, switches and wifi access points.

How to Monitor Network Speed

Learn how to monitor network speed with Obkio Network Monitoring tool for end-to-end network monitoring and continuous network speed monitoring.

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Start Monitoring Microsoft Teams & Network Performance
Start Monitoring Microsoft Teams & Network Performance

With your end-to-end network monitoring setup, you don’t have to worry about your Microsoft Teams disconnecting, lagging, and freezing during calls because from now on, you’ll be prepared.

So you don’t have to panic when you receive messages like Microsoft Teams “we're sorry—we've run into an issue,” “hang on while we get things set up for you,” or “something went wrong.

With Obkio network monitoring, you can continuously monitor your network and Microsoft Teams app so proactively identify Microsoft Teams outage issues, Microsoft Teams performance issues and Microsoft Teams connection issues, and troubleshoot in minutes - even if you’re working from home.

Get started for free with Obkio’s Getting Started Documentation!

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