How to Monitor Network and Zoom Performance & Fix “Your Internet Connection is Unstable” on Zoom
Laggy video, packet loss, and jitter make it difficult to have a clear and coherent conversation over Zoom - which is why it’s important to identify these Zoom issues before your next call. In this article, we’re teaching you how to monitor network performance and Zoom performance to help you have the clearest Zoom experience, and fix “Your Internet Connection is Unstable.”
- How to Monitor Zoom Network Performance
- 1. Choose a Network Monitoring Software
- 2. Deploy Zoom Monitoring Agents
- 3. Measure Zoom Performance Metrics
- 4. Identify and Troubleshoot Zoom Performance
- Why Monitor Zoom Network Performance?
Many of us now rely on Zoom, and applications like it, to help us communicate with colleagues, clients, and even friends and family - so we need Zoom to perform as well as possible.
Zoom’s popularity has skyrocketed over the past year. It’s not only an application that we use for convenience, but for many of us, it is an application we rely on for everyday conversation.
VoIP Quality and unified communication applications, like Zoom, can be drastically impacted by poor network performance. So monitoring end-to-end network performance to identify network issues in your network will help you improve your Zoom performance and allow you to address Zoom issues like unstable Internet connection.
If you're looking directly to troubleshooting Zoom issues, check out our Zoom Troubleshooting articles in the The Zoom Series:
- How to Monitor Network and Zoom Performance (this article)
- Zoom Troubleshooting Performance and Connection Issues
Anyone using Zoom has undoubtedly seen this message at least once. If your Zoom connection is unstable, freezing, buffering and disconnecting will happen and you’ll see a message pop up that says “Your Internet Connection is Unstable.”
The quality of the Internet connection is what makes or breaks Zoom meetings. When you see that message, you know that you have Internet problems and Zoom performance issues and things are not running smoothly.
The symptoms of an unstable connection when using Zoom can include:
- Zoom Jitter
- Zoom Packet Loss
- Frozen Zoom screens
- Poor quality Zoom audio and video
- Zoom Meeting disconnection
When this happens, our instinct is to panic and blindly try different solutions to improve our Internet connection. But what’s actually causing such poor connectivity?
Monitoring your network performance with a software like Obkio helps you monitor your Internet connection and address Zoom Internet connection problems by monitoring your Zoom network performance during your calls, and showing you clearly when a network problem occurred, why it happened, and what part of your network is responsible.
Because, despite the message, the “Your Internet Connection is Unstable” notification doesn’t necessarily mean your Internet is the main culprit.
Now, we’re going to run you through the steps for monitoring network and Zoom performance, including how to continuously monitor Internet connection and how to troubleshoot “Your Internet Connection is Unstable” on Zoom.
To continuously monitor your network and Zoom performance, we recommend using a Network Monitoring software, like Obkio to do the work for you.
A network monitoring software can continuously monitor end-to-end network performance and identify network issues for you. It can help locate the source of problems affecting Zoom when Zoom performance is unstable, but your Internet is working just fine.
Remember, your Internet isn't always the main problem! With Obkio's UC and VoIP monitoring features, you have your very own Zoom network monitor.
To begin monitoring Zoom network performance with Obkio, you need to deploy Monitoring Agents which continuously run tests to measure network and application performance.
As mentioned earlier, Zoom is supported by AWS. It leverage AWS’s global infrastructure, storage, content distribution, and security to deliver its services.
So when you’re looking to monitor Zoom network performance, use an AWS Monitoring Agent. This would be Obkio’s AWS Monitoring Agent.
AWS’ Monitoring Agents are hosted and maintained by Obkio in the AWS cloud infrastructure, which means that they can be deployed within seconds.
Zoom leverages Amazon’s AWS infrastructure and therefore stores customer data in Amazon’s global cloud locations. So when you’re looking to monitor the performance of these apps, it’s important to choose a Public Monitoring Agent which has been deployed in the Data Center located closest to the AWS Data Center closest to you.
To learn how to find the AWS Data Center location used by your Zoom, check out our article on How to Identify the Zoom Data Center Location on AWS Infrastructure.
If you’re using a Pro, Business, Enterprise or Education account, you can choose your Data Center in the Zoom settings. Learn how to do this in this Zoom documentation.
We recommend deploying a minimum of more than two Agents to more accurately compare data.
Many other applications, like Zoom, use cloud providers like Google Cloud, AWS and Azure to function. Even if you’re not a client of these providers yourself, monitoring the performance of these cloud apps can help you identify:
- If the problems you’re experiencing are local
- Or if they’re happening within AWS’ network and affecting a variety of different applications and sites using AWS
For example, if you’re monitoring Zoom network performance between your head office and your Internet:
- Use 1 Agent in your Head Office
- 2 Agents to monitor Internet performance (example, an Azure Agent and an AWS Agent).
This way, if you have a network problem, you can easily see if that same problem is affecting all your sites or just one. If the problem is affecting all your sites, having Agents allows you to collect the most accurate data to troubleshoot, as well as create a comparison point.
Once you’ve set up your AWS Monitoring Agent and finished all the steps in our Getting Started Tutorial, you now have a Zoom network monitoring tool!
Once your Monitoring Agents are deployed, they will continuously exchange synthetic UDP traffic between each other to monitor performance, this is called a Network Monitoring Session.
They will always measure network metrics like:
Obkio's Network Response Time Graph and VoIP Quality Graph showing Latency, Jitter, and Packet Loss .
To identify Zoom issues, you’ll want to let the Agents run and collect data for some time. If you’re unlucky enough, you’ll see the performance issues after just a few minutes, but we recommend letting the Agents collect data for at least 3 hours.
Obkio can then detect outages within 5 seconds and network degradation within a minute. So Obkio can identify the exact moment that your Zoom Internet connection becomes unstable, according to Zoom, incluidng:
- The cause and source of the network problems.
- Where and when they happened.
- And who is responsible for fixing it.
Check out our article on Zoom Troubleshooting Performance and Connection Issues for next steps:
Learn how to use Network Monitoring tools for Zoom troubleshooting to identify and fix common Zoom performance and connection issues.Learn more
Network problems can affect so many different parts of your network, from your Internet, VoIP, firewall, and UC applications, like Zoom.
The best way to avoid network problems interrupting your Zoom meetings is to continuously monitor Internet connection to proactively identify problems that may make an appearance during Zoom meetings
So we already know that network performance can affect Zoom performance, but how can you know for sure?
It’s not always clear if a problem is located in your business’ network, in your service provider’s network, or somewhere else entirely. We’ve all been on one of these never-ending conference calls with Service Providers where everyone seems to be pointing fingers and blaming someone else.
By using a performance monitoring solution and deploying Monitoring Agents in strategic locations, you can clearly identify if a problem is network-related, and if so, where a network problem is coming from.
For example, Zoom is supported by AWS, and has been since 2011. This means that problems within AWS’s network can affect your Zoom application. Although you may not be an AWS customer yourself, if you’re having problems with your Zoom performance, these issues may be affecting a range of other applications and sites using AWS.
Monitoring your AWS and network performance will help you determine if your network is affecting Zoom, and if so, how.
You’re ready to start monitoring! You won’t need to worry about freezing or lagging during your next client call over Zoom.
Now that you have your Obkio monitoring setup in place, it’s extremely easy to install more agents in branch offices, data centers and other clouds providers to monitor network performance. Obkio is your very own Zoom performance monitor, but that's not all!