The Best VoIP Monitoring Tool You Can Trust
Troubleshoot Poor VoIP Quality & Dropped Calls with Real-Time VoIP Monitoring
4.96 Average Rating (169 Reviews)
End the Blame Game with the Simplest VoIP Monitoring Tool
No More “Call Your ISP” Runaround – Pinpoint VoIP Issues Instantly, Whether It’s Your Network, ISP, or VoIP Provider
VoIP calls can travel a complex path, moving from your network, through the Internet, and into your VoIP service provider’s infrastructure. So, when call quality drops or connections are lost, pinpointing the root cause can feel like a Blame Game of “Ping-Pong” between your ISP and VoIP service provider.
The result? You’re left with poor call quality, frustrated users, and no clear path to a solution. Most VoIP providers won’t even mention that VoIP performance is only as good as your network’s performance. Since VoIP relies entirely on IP-based networks, any network issue – from latency to jitter to packet loss – can severely impact call quality.
And, because VoIP providers often lack network troubleshooting expertise, they’re quick to shift the blame, leaving you stranded. You open a service ticket with your ISP, but without concrete evidence, their troubleshooting stalls. Game Over! You're back to square one, with both sides pointing fingers.
Obkio’s VoIP Monitoring Tool cuts through the back-and-forth by providing end-to-end monitoring that identifies where issues are – whether in your network, with your ISP, or on the VoIP provider’s end. Obkio continuously tests metrics like MoS, QoS, latency, and more to ensure a seamless VoIP experience and give you the concrete data you need to quickly diagnose, prove and resolve the issue.
Is Your Network Ready for VoIP?
80% Of VoIP issues are related to network performance
Let's say you plan to migrate your phone system from on-premise VoIP to a hosted VoIP. A network connection, be it either a private connection or Internet connection, is required to use the new service.
91% Obkio users solved VoIP issues with Network Monitoring
Obkio's Network and VoIP Monitoring continuosly monitors network performance and VoIP Quality to fix choppy fix issues, and monitor performance before, during and after a new VoIP service deployment.
How VoIP Performance Monitoring Actually Works
Obkio’s VoIP Monitoring Tool gives you complete visibility into your VoIP call path, detecting and resolving issues before they affect your calls.
Using continuous synthetic monitoring, Obkio's Monitoring Agents run real-time tests across your network, from the user’s device to the VoIP provider’s network. You’ll get instant insights into user, network, and VoIP service performance without waiting for complaints.
- End-to-End Monitoring: Obkio tests all components of the VoIP path, ensuring nothing is missed.
- Proactive Issue Detection: Identify user-related issues, network problems, or VoIP service failures early, before they impact call quality.
- Quick Resolution: Pinpoint the exact source of the problem – whether it’s on your network, the ISP, or the VoIP provider – making troubleshooting faster and easier.
Obkio’s VoIP monitoring gives you the power to manage performance across the entire call path, streamlining your troubleshooting and improving overall VoIP reliability.
CCommon VoIP Issues Obkio Helps You Troubleshoot
Obkio's VoIP Monitoring Tool Helps You Diagnose Issues Before They Disrupt Your Calls!
VoIP Call Quality Issues
Choppy VoIP
Call Dropping Issues
Slow Issue Troubleshooting
Ping-Pong Blame Game
No Matter Your Network Issue
We've Got the Solution For You
Obkio's solution is designed to be the Network and VoIP monitoring tool on the market, making it the ideal choice for businesses of all sizes, from IT professionals working from home to managing the complexities of large-scale corporate networks.
- 14-Day Proof Of Concept
- Single and home offices
- SMEs with less than 3 locations
- Mid to large multisite networks
- MSPs & large businesses
- Non-Profit Organizations
- Colleges and Universities
Check out our plans, all available with a free 14-day trial, no credit card required!
Deploy Obkio's VoIP Monitoring Tool In Minutes
Start Your Free Trial. Deploy Obkio. Start monitoring VoIP quality in under 10 minutes.
No complex configurations required – our simple Onboarding Wizard makes deployment fast and easy.
Obkio is designed to make monitoring as straightforward as possible, especially when troubleshooting VoIP issues. Our intuitive setup process handles everything for you, with no need for complex configurations or technical expertise. VoIP testing is fully integrated into Obkio's Network Performance Monitoring solution, so you can start monitoring VoIP quality right away.
Simply deploy an agent using our easy-to-follow onboarding steps. <span class="green-text"Obkio's agents monitor the entire VoIP call path, from your network to your VoIP provider</span>, ensuring comprehensive performance insights without additional permissions or security approvals.
Get started today – take advantage of your 14-day free trial and experience the power of Obkio's VoIP Performance Monitoring!
Customers Love Obkio's VoIP Monitoring Solution
Collect Minute-By-Minute VoIP Quality Data
Capture real-time data on VoIP call quality and connection performance with Obkio’s Continuous VoIP Monitoring Tool.
Obkio’s approach to VoIP monitoring is unique and designed for simplicity. Instead of generating synthetic VoIP calls, our Monitoring Agents generate synthetic network traffic every 500 milliseconds, simulating the behavior of VoIP calls without needing an actual call to occur. This means we can continuously monitor your network’s performance and assess VoIP quality even when no calls are active.
By replicating real-world network conditions, we can identify potential issues before they affect users, giving you a proactive edge in maintaining VoIP performance.
Unlike traditional packet capture methods, which involve real traffic and are often complicated to configure, Obkio avoids using packet capture (PCAP) tools like Wireshark. These methods are typically overkill for network admins who often lack the skills or time to interpret complex data. Instead, Obkio simplifies the process by using synthetic traffic, ensuring there are no security risks and reducing the burden on your team.
2.1. Monitor Key Metrics for VoIP Quality Monitoring
VoIP Quality is highly reliant on network performance and network problems can cause high levels of VoIP degradation.
Use Obkio’s VoIP Monitoring Solution to continuously measure and test VoIP quality with comprehensive metrics like MOS, latency, jitter, and bandwidth.
The data collected by our VoIP testing tool provides a complete view of your VoIP call quality, with insights into key performance metrics and overall VoIP quality. Obkio uses MOS (Mean Opinion Score) to evaluate each call's performance, which gives a reliable measure of VoIP quality by considering essential factors:
- Latency: Measures the delay in packet transmission, affecting call responsiveness.
- Jitter: Tracks variations in packet arrival times, which can result in choppy or uneven audio.
- Bandwidth: Evaluates the available capacity for calls, ensuring that voice traffic has enough space to flow smoothly.
- Packet Loss: Identifies missing data packets that can lead to audio gaps or degraded quality.
- VoIP Quality: Provides an overall assessment of call clarity, stability, and reliability, helping to identify issues affecting the end-user experience.
Identify Network or VoIP-Related Issues
Don’t let choppy VoIP performance cut you off.
VoIP issues make up for 50% of IT problems – and for good reason. VoIP is one of the most sensitive applications on your network, heavily impacted by latency and jitter. When a network issue occurs, VoIP is often the first to feel the effects, making it crucial to act quickly.
Analyze Obkio's VoIP Monitoring Graphs To Pinpoint Problems
Pinpoint real-time VoIP or network problems with precise performance metrics and alerts.
80% of VoIP issues are directly tied to network performance. By analyzing Obkio’s comprehensive dashboards, you can easily identify whether the problem lies with your network or your VoIP system.
Obkio’s solution allows you to set alerts based on custom thresholds for latency, packet loss, and jitter, ensuring that you can monitor and identify potential problems proactively before they impact call quality. Since VoIP is so sensitive to even small fluctuations, adjusting these thresholds is key to staying ahead of issues and maintaining reliable call quality.
Pinpoint Where VoIP Issues Happened: Internal vs. MSP Network
Identify where VoIP issues happened using Obkio’s VoIP Monitoring Solution – whether in your network, ISP, or VoIP provider – with data-backed proof.
VoIP providers often aren't great at troubleshooting network issues, and ISPs usually want proof before taking you seriously. It's easier for them to blame anyone but themselves, leaving you stuck in an issue blame loop.
So, how do you stop the cycle of finger-pointing? How do you know for sure if the problem is on your side, your ISP’s, or your VoIP provider’s?
With Obkio you can finally pinpoint where, when and why VoIP issues happen. By continuously testing with synthetic traffic and monitoring key metrics like MOS and QoS, Obkio gives you the data-backed proof to quickly identify where the issue is and who’s responsible.
Are you tired of wasting time with service calls that go nowhere? Do you want to avoid the endless back-and-forth between you, your ISP and VoIP provider? With Obkio’s VoIP monitoring tool, you’ll have the clear evidence you need to escalate and resolve the issue faster – no more guesswork, no more waiting. It’s time to stop the blame game and take control of your VoIP quality.
Identify the Cause of VoIP Issues
And Say No to Dropped Calls
Pinpoint root causes like QoS misconfigurations, network congestion, or WiFi and LAN problems.
Once you've detected a VoIP issue, it's crucial to dive deeper and understand the underlying cause. Obkio’s VoIP network monitoring tools help you quickly identify whether the issue lies in the configuration, network conditions, or device setup.
QoS Misconfiguration
Poorly configured Quality of Service (QoS) settings can lead to VoIP performance issues, like call drops or poor audio quality. QoS ensures that voice traffic gets priority, so misconfigurations can cause delays or jitter.
Network Congestion
Congestion on your network can overload the bandwidth, leading to high latency or packet loss, which impacts VoIP call quality. Obkio helps pinpoint when and where congestion happens, allowing for targeted fixes.
Internet Circuit Issues
ISP-related issues, like high latency or bandwidth limitations, can cause VoIP call quality to degrade, resulting in distorted audio or delayed communication.
WiFi or LAN Issues
Problems in WiFi or local area networks, such as weak signals or network interference, can lead to dropped calls and poor voice quality. Obkio’s monitoring helps you spot when the issue lies in these areas.
Overloaded Firewall
An overloaded or misconfigured firewall can throttle VoIP traffic or block it entirely, resulting in slow connections or call drops. Identifying firewall issues is crucial to ensuring seamless VoIP calls.
Troubleshoot VoIP Performance Issues
Leverage Obkio VoIP Monitoring tool to accelerate troubleshooting with your ISP or VoIP Service Provider.
When VoIP issues arise, troubleshooting can be frustrating, especially when it’s unclear whether the issue is on your side, your ISP’s, or your VoIP provider’s. Obkio’s tools are designed to help you quickly diagnose and prove the root cause, so you can get the support you need without the usual back-and-forth.
1. Use Obkio Vision: Visual Traceroute Tool: Obkio’s Visual Traceroute Tool, helps you identify whether the issue lies in your WAN or LAN network. It provides a clear, visual path of your VoIP traffic, pinpointing where performance issues are happening.
2. Open a Support Case with Evidence: If the problem is with your ISP or Service Provider, Obkio’s traceroute results act as solid evidence that the issue lies within their network. By sharing this data, you can escalate your case beyond basic troubleshooting, ensuring that your issue reaches Level 2 support – who have the expertise to resolve it quickly.
No more passing the ball – just quick, efficient resolution backed by solid data. It’s the winning shot that ends the Ping-Pong cycle for good!
Continuous VoIP Performance Monitoring
Fix current VoIP issues (for now) and proactively identify inevitable future problems before they affect call quality.
VoIP calls are sensitive to performance fluctuations, and problems can arise at any time—often during crucial conversations. That’s why it’s vital to proactively monitor your VoIP quality 24/7, even after resolving existing issues.
Obkio’s synthetic monitoring and Monitoring Agents simulate real user activity, constantly measuring voice, network, and call performance. By doing so, you can identify and address potential issues – like latency, jitter, or packet loss – before they disrupt call quality or impact end-users.
Set up alerts to get immediate notifications when performance thresholds are reached, so you’re always in the loop. With Obkio, you can ensure seamless communication, and high-quality VoIP calls, and prevent issues before they affect your team or clients.
Customers Love Obkio's VoIP Monitoring Tool
Conquering Network Issues with
Expert Insights and Effective Strategies
Welcome to our blog, where we address the common challenge of identifying network issues and provide you with effective solutions. At times, network problems can be elusive, causing disruptions, performance bottlenecks, and frustration. But fret not, because we are here to help. Our team of experts has extensive experience in tackling network issues head-on, and we are excited to share our knowledge and insights with you.
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