Your Go-To
UC Monitoring Tool
End-to-end performance monitoring for UC apps like MS Teams, Zoom, and Google Meet to ensure your video calls never go offline.
4.96 Average Rating (169 Reviews)
Obkio’s UC Monitoring Tool
Keeps Your Calls Clear
Quickly identify issues affecting UC platforms like MS Teams, Zoom, or Google Meet – whether they’re app-related, user-specific, or network-driven.
When users complain about poor quality in their UC apps like Zoom, MS Teams or Google Meet, it can be tough to figure out where the problem lies. Is it really an issue with the app, or could it be something else – like the network or even the user’s setup?
UC apps are resource-intensive and require a stable connection, making troubleshooting difficult as there are many factors at play. That’s why it’s crucial to monitor UC app performance from every angle – network, device, and application.
Obkio’s UC Monitoring Tool simplifies the process by providing end-to-end performance monitoring across your network and UC apps. Deploy it instantly to identify issues at the app, network, or user level.
With continuous synthetic testing, Obkio establishes performance baselines and replicates user issues. By recreating problems from all angles, you can quickly pinpoint the root cause, saving time and avoiding the headache of guesswork troubleshooting.
UC Issues Require Fast Resolution: Why Network Visibility Matters
When network performance dips, UC issues follow, and executives expect quick resolutions.
Without real-time visibility into user, network, and UC app performance, it’s challenging to identify the root cause promptly, impacting troubleshooting time and team productivity.
Instead of spending valuable time guessing where the issue comes from, having comprehensive unified communications monitoring solution empowers network admins to quickly diagnose and resolve problems, and meet executive expectations.
How Unified Communications Monitoring Works With Obkio
Obkio’s synthetic testing allows you to monitor UC app performance continuously – no active calls are needed. This means you can detect potential issues before they impact users!
With Obkio’s agent-based solution, monitoring UC apps like MS Teams, Zoom, and Google Meet is seamless. Obkio’s Monitoring Agents perform network tests and exchange audio/video data, providing end-to-end visibility of the call path – up to 99% – without needing an active call.
This proactive unified communications monitoring detects issues before they affect users:
- User Issue: If deployed on the user's workstation, Obkio identifies user-specific problems.
- Network Issue: Obkio detects network problems with its core NPM features.
- UC Platform Issue: The problem may originate within the platform itself or with the network of app service providers, such as Microsoft, Google, or AWS (Zoom).
“So people were receptive, but they couldn't sustain a Teams conversation, and it kept crashing all the time. Now with Obkio, we have visual graphs and notifications to easily identify Teams issues before they affect users. We can then troubleshoot with our ISP. So you don't need to be a telecom kingpin to use Obkio.”
Common UC Issues Obkio Helps You Troubleshoot
Obkio’s Unified Communications Monitoring software helps you spot issues before they disrupt calls.
UC Call Quality Issues
Choppy VoIP
Call Dropping Issues
Slow UC Application Performance
User/ Workstation Issues
No Matter Your Network or UC Issue
We've Got the Solution For You
Obkio's solution is designed to be the easiest Network and Unified Communications monitoring tool on the market, making it the ideal choice for businesses of all sizes, from IT professionals working from home to managing the complexities of large-scale corporate networks.
- 14-Day Proof Of Concept
- Single and home offices
- SMEs with less than 3 locations
- Mid to large multisite networks
- MSPs & large businesses
- Non-Profit Organizations
- Colleges and Universities
Check out our plans, all available with a free 14-day trial, no credit card required!
Deploy UC Performance Monitoring in Minutes
Start Your Free Trial. Deploy Obkio. Begin Monitoring UC Calls in just 10 minutes.
Get started with Obkio’s Unified Communications Monitoring tool using Obkio’s easy-to-follow Onboarding Wizard. With a 14-day free trial, you’ll immediately gain access to all premium features.
We simplify the process of deploying UC Performance Monitoring – no complex setups! You don’t need admin access to Teams, Zoom or any of your UC apps; Obkio handles all licensing and assigns it automatically to your Monitoring Agents.
Our solution integrates seamlessly with Obkio’s NPM tool, ensuring continuous, real-time monitoring of the UC app’s call path without requiring extra security approvals or permissions.
Monitor UC Apps like MS Teams, Zoom, Google Meet & More!
Obkio monitors performance between local network locations and UC app platforms. To do so, it uses Monitoring Agents pre-deployed in popular UC app platforms.
Collect Real-Time UC Performance Data With Synthetic Monitoring
Gather data on VoIP call quality, Internet connection stability, and performance for UC apps like MS Teams, Zoom, and Google Meet even without ongoing calls.
Obkio Monitoring Agents participate in UC calls by exchanging synthetic UDP audio and video traffic using SIP RTC. Unlike standard tests, which send and collect real network packets, Obkio using synthetic simulates real communication traffic - so it doesn’t pose any security threats like packet capture does.
Obkio also allows you to identify issues before they affect real-users. Because it generates synthetic traffic, it doesn’t need any ongoing UC calls to measure performance.
This process allows us to run Network Performance Monitoring (NPM) tests, tracking essential metrics like:
- Network Latency, Jitter, and Packet Loss
- VoIP Quality & MOS (Mean Opinion Score)
- Audio: Quality, Latency, and Jitter
- Video: Quality, Latency, and Jitter
- Average Call Quality Score
Understanding UC Performnance: User, Network or Application Perspective
Unified Communications (UC) performance can be analyzed from three main perspectives: the user environment, the network, and the UC application itself.
Monitoring the User Environment
Obkio monitors critical user-side metrics such as CPU, network card performance, and disk usage to maintain optimal conditions for UC applications. Since approximately 24% of UC issues are user-related—often due to factors like headset issues or device resource limitations—Obkio’s monitoring helps determine if the problem originates on the user’s end.
Monitoring Network Performance
With about 75% of UC issues attributed to network performance, continuous monitoring is essential. Obkio’s Network Performance Monitoring solution captures key network metrics in real-time, helping you identify and resolve issues before they disrupt the user experience. This proactive approach not only ensures smooth UC performance but also provides essential data for troubleshooting or escalating support tickets with service providers.
QoS and Internal Network Congestion
Network congestion, often resulting from improperly configured Quality of Service (QoS) settings, accounts for roughly 50% of internal network issues impacting UC performance. Obkio’s UC Monitoring tools verify that QoS settings are aligned with best practices, reducing the risk of these issues and optimizing the network for seamless UC application operation.
Identifying Microsoft-Related Issues
Direct issues from UC applications themselves are rare, accounting for less than 1% of overall UC issues. This indicates that most performance problems are user or network-related. Obkio’s monitoring helps pinpoint whether an issue lies with the user environment, network, or application, enabling quicker, more accurate troubleshooting.
Analyze Data and Identify Network or UC Issues
Use Obkio’s UC Monitoring tool to identify issues like poor call quality, dropped connections, UC app slowness, or network & Internet issues.
Obkio’s intuitive dashboard displays real-time metrics from the user, network, and UC app perspectives. This unified view lets you quickly spot performance issues like poor call quality, dropped connections, or app slowness.
By easily comparing these metrics side-by-side, you can identify the source of the problem – whether it’s user-side, network-related, or caused by the UC platform itself – enabling faster and more effective troubleshooting to keep UC apps running smoothly.
Pinpoint The Source of Unified Communication Issues
Determine whether performance issues are user-related, network-related, or app-specific.
Obkio’s customizable dashboards let you track metrics from user, network, and UC platform perspectives all in one view. With separate columns for each data source, you can easily analyze performance indicators like latency, packet loss, and CPU usage.
With all the data available for you to see, you can quickly identify whether the issue lies with the user’s environment, network performance, or UC app itself, speeding up the troubleshooting process and minimizing downtime for better communication.
Pinpoint the Cause of UC Issues
with Obkio's UC Monitoring
Drill down to understand what’s causing UC slowness, disconnections, or call delays.
Once you've identified the UC issue, the next step is determining the cause. Obkio allows you to quickly analyze whether the issue stems from the user's environment, the network, or the UC application itself. So you can resolve the problem faster and ensure smooth communication.
Internet Circuit Issues
ISP-related issues such as high latency, packet loss, or limited bandwidth can cause delays in audio or video during UC meetings. These issues often lead to disruptions, like dropped calls or out-of-sync communication.
WiFi or LAN Issues
Unstable or congested Wi-Fi networks can lead to dropped calls, choppy video, or significant delays. These issues often arise from weak signal strength, interference from other devices, or excessive bandwidth usage by multiple users.
Firewall Settings
Misconfigured firewalls can block or limit UC traffic, leading to slow connections, delays in messaging, or difficulties joining meetings. They can also disrupt media streams such as audio and video, affecting overall unified communications quality.
User Devices or Workstation Issues
Limited CPU, insufficient memory, or outdated drivers on a user’s device can lead to slow performance, video freezing, or poor audio. Even with a stable network, inadequate hardware can result in poor call quality, disrupting meetings and communications.
Microsoft Tenant or Teams Application Issues
In Unified Communications systems, issues can sometimes stem from the platform itself outside the control of users or networks. Overloaded servers, regional outages, or bugs within the UC application can cause slowness, dropped calls, or failed connections.
Troubleshoot UC Performance Issues Based on the Source of the Problem
Once the issue is identified, dive deeper using Obkio's UC Troubleshooting to resolve internally or with your MSP or ISP.
- Workstation Issues: If the problem isn't related to the UC platform, work with your IT team to check the user’s hardware, audio-visual equipment, or system resources.
- UC Platform Issues: If no issues are found on your end, check the platform’s status page for any ongoing performance issues or outages affecting UC services.
- Network Issues: For network-related problems, use Obkio Vision: Visual Traceroute Tool to trace where the issue is occurring, whether in the LAN or WAN. If it's with your ISP or MSP, share the findings with them to speed up troubleshooting.
Continuous UC Performance & Call Quality Monitoring
Resolve immediate UC issues and proactively identify potential future problems with ongoing UC monitoring.
UC apps like Microsoft Teams and Zoom are highly sensitive to performance fluctuations, and problems can arise at any time – often during critical meetings. Issues tend to recur, so it's essential to monitor UC performance continuously.
Obkio’s synthetic monitoring and Monitoring Agents provide 24/7 monitoring, ensuring that potential issues like high latency, jitter, or packet loss are detected and addressed before they disrupt your callsa and your end-users. By simulating real user activity, Obkio’s Network Unified Communications Monitoring tool help you maintain high-quality call performance.
Find and solve UC issues fast to ensure crystal clear meetings, a more productive IT team, better user experience and, most of all, less user complaints.
It's not a matter of if UC issues will happen again, but when.
At Obkio, our network experts understand that UC applications are highly sensitive to network performance. Even minor disruptions can impact calls, meetings, and collaboration, so we know that issues aren’t just possible—they’re likely to recur.
Continuous UC Performance Monitoring:
That’s why our solution is designed not only to detect and resolve problems as they arise but also to anticipate and prepare for future issues. With Obkio’s continuous monitoring, you can proactively monitor network health to keep your UC apps running smoothly, even in the face of inevitable network bottlenecks.
Proactive UC Call Quality Notifications:
Obkio's tool keeps you informed with proactive notifications, alerting you to UC issues in real-time. Monitor metrics like audio and video quality, latency, and jitter and get alerts when measurements surpass your thresholds and before they impact your meetings.
Conquering Network Issues with
Expert Insights and Effective Strategies
Welcome to our blog, where we address the common challenge of identifying network issues and provide you with effective solutions. At times, network problems can be elusive, causing disruptions, performance bottlenecks, and frustration. But fret not, because we are here to help. Our team of experts has extensive experience in tackling network issues head-on, and we are excited to share our knowledge and insights with you.
Start Your Free 14-Day Trial Now!
Get a free POC with Obkio's 14-day trial. Identify network problems & collect data to troubleshoot.
Start Now Book a DemoFrequently Asked Questions
Whether your environment is on-premises, in the cloud or hybrid, Obkio’s Unified Communications Monitoring solution monitors your UC environments to deliver the best end-user experience possible.
The Mean Opinion Score, usually referred to as MOS Score, has been the most commonly-used metric to measure the overall voice call quality for decades. MOS Score is most often judged on a scale from 1 (bad) to 5 (excellent) of the perceived quality of a voice call.
Obkio’s UC Monitoring Solution can monitor UC apps like Zoom, Microsoft Teams, Google Meet, and more!
Most UC providers offer UC apps operated in Public Clouds, like Team via Azure, Zoom via AWS, and Google Hangout via GCP. Obkio uses Public Monitoring Agents which are operated by Obkio, and hosted in major cloud providers around the world, to monitor network performance up to the Service Provider infrastructure.