Deep Dive into the Top 25 End User Experience Monitoring Tools

Immerse yourself in a comprehensive exploration of the top 25 end user experience monitoring tools in our article. Gain valuable insights into enhancing user satisfaction.

In the fast-paced and ever-evolving world of digital technology, businesses face a myriad of challenges when it comes to ensuring a seamless and satisfactory user experience. As organizations strive to deliver exceptional digital interactions, they must constantly monitor and optimize their digital platforms to meet the expectations of their end users. End User Experience Monitoring (EUEM) tools have emerged as indispensable allies in this quest for excellence.

EUEM tools provide businesses with invaluable insights into the performance of their digital systems, enabling them to proactively identify and resolve issues that could potentially impact user satisfaction. By monitoring and analyzing critical metrics such as response times, transaction success rates, and user behavior patterns, these tools empower organizations to enhance their digital performance, boost customer satisfaction, and drive business success.

In this comprehensive article, we will explore the top 25 End User Experience Monitoring tools that have gained prominence in the industry. We will delve into their key features, advantages, and use cases, enabling businesses to make informed decisions about which tool suits their specific requirements.

End User Monitoring (EUM) tools, also known as End User Experience Monitoring tools, are software solutions designed to monitor and measure the experience of end users while interacting with digital systems, such as websites, applications, or services. These tools provide organizations with insights into how end users perceive and interact with their digital platforms, helping them understand and optimize the quality of the user experience.

End User Monitoring tools typically collect data from various sources, including user devices, browsers, networks, and application servers, to gain a holistic view of the end-to-end user experience. By measuring key performance indicators (KPIs) and user behavior metrics, these tools enable businesses to identify and address issues that may impact user satisfaction, conversion rates, or overall business objectives.

The primary objective of EUM tools is to monitor and analyze the performance, availability, and responsiveness of digital systems from the perspective of end users. This monitoring can be done in real-time or by collecting data over a specific time period. Some common metrics that EUM tools track include page load times, transaction success rates, error rates, network latency, and user interactions.

By leveraging EUM tools, organizations can proactively detect and diagnose issues that negatively impact user experiences. These tools provide actionable insights to IT teams and developers, enabling them to identify performance bottlenecks, troubleshoot problems, and optimize digital systems to deliver faster, more reliable, and user-friendly experiences.

Moreover, EUM tools support data-driven decision-making by providing comprehensive reporting and analytics capabilities. This allows businesses to measure the impact of performance improvements, track user satisfaction trends, and prioritize areas for optimization.

In summary, End User Monitoring tools are essential for businesses seeking to deliver superior digital experiences. By continuously monitoring and analyzing user interactions, these tools empower organizations to optimize performance, enhance user satisfaction, and drive business success.

End User Monitoring (EUM) tools play a crucial role in measuring and enhancing the user experience of digital systems. These tools provide valuable insights into user behavior, performance metrics, and system health. When considering EUM tools, it is important to understand that they can be categorized into two distinct perspectives: internal and external.

External EUM tools focus on measuring the behavior and experiences of external users, such as customers or visitors to your application or website. These tools are primarily concerned with monitoring user interactions and capturing data related to their experiences. Popular examples of external EUM tools include Google Analytics, which provides comprehensive website analytics and user behavior insights. Additionally, Application Performance Monitoring (APM) software like Dynatrace, AppDynamics, and New Relic falls under this category, as they offer robust monitoring capabilities to optimize the performance of applications and services accessed by external users.

External EUM tools enable businesses to gain a deep understanding of how customers engage with their digital platforms. They track metrics such as page load times, transaction success rates, click-through rates, and user engagement to identify areas for improvement. These insights allow organizations to optimize the user experience, increase customer satisfaction, and drive conversion rates.

Functions of External End User Monitoring Tools (Customer-Focused):

1. User Behavior Monitoring: These tools track user interactions, such as page visits, clicks, form submissions, and session duration, providing insights into user behavior and engagement patterns.
2. Performance Metrics: External EUM tools monitor crucial performance metrics like page load times, transaction success rates, server response times, and API response times, allowing businesses to identify performance bottlenecks and optimize user experiences.
3. Conversion Tracking: Tools in this category enable the tracking of conversion metrics, such as conversion rates, funnel analysis, and abandonment rates, helping organizations understand and optimize the effectiveness of their digital channels in driving conversions.
4. Error Monitoring: These tools capture and analyze error messages, HTTP status codes, and other error-related data, aiding in identifying and resolving issues that negatively impact user experiences.
5. Real-Time Monitoring and Alerts: External EUM tools provide real-time monitoring capabilities, enabling businesses to identify performance issues as they occur and receive instant alerts for quick remediation.
6. Device and Browser Compatibility: These tools help monitor and analyze user experiences across various devices, browsers, and operating systems, ensuring compatibility and optimizing performance on different platforms

While external EUM tools focus on customer experiences, internal EUM tools are designed to measure and optimize the performance of the tools and network infrastructure used by employees within an organization. These tools are essential for ensuring that employees have the necessary resources and network support to perform at their best.

Internal EUM tools monitor various aspects of the internal digital ecosystem, including network connectivity, application responsiveness, and system availability. By tracking metrics such as login times, application response times, and network latency, these tools provide IT teams with valuable insights into the performance and health of internal systems. This enables them to proactively detect and resolve issues that may hinder employee productivity and collaboration.

Internal EUM tools often include features like synthetic transactions, which simulate user interactions and measure system response times. These tools help organizations identify and address bottlenecks, optimize network infrastructure, and deliver a seamless digital experience for internal users.

Functions of Internal End User Monitoring Tools (Employee-Focused):

1. Application Performance Monitoring (APM): Internal EUM tools offer APM functionalities to measure and optimize the performance of internal applications and services accessed by employees. This includes tracking response times, resource utilization, and database performance.
2. Network Monitoring: These tools monitor network performance, bandwidth usage, latency, packet loss, and other network-related metrics to ensure optimal connectivity and performance for internal users.
3. Synthetic Transactions: Internal EUM tools often include the ability to simulate user transactions and interactions within internal systems, measuring response times and identifying any performance issues that may impact employee productivity.
4. User Access and Security Monitoring: These tools monitor user logins, access privileges, and security events to ensure secure access to internal systems and protect against unauthorized activities.
5. Infrastructure Health Monitoring: Internal EUM tools monitor the health and availability of critical infrastructure components, such as servers, databases, and network devices, to proactively identify and resolve issues that may affect employee productivity.
6. Collaboration and Communication Monitoring: Some internal EUM tools provide insights into employee collaboration tools, such as email servers, instant messaging platforms, and video conferencing systems, ensuring smooth communication and collaboration experiences.

In conclusion, the categorization of End User Monitoring tools into internal and external perspectives reflects their intended focus. External tools primarily measure customer behavior and experiences, while internal tools aim to optimize the performance of tools and networks used by employees. By leveraging both categories of EUM tools, organizations can ensure an exceptional end-to-end user experience, both externally and internally, driving overall business success.

To ensure optimal performance and productivity within an organization, internal End User Monitoring (EUM) tools play a critical role. These tools enable businesses to monitor and optimize the experiences of their employees while interacting with internal systems, applications, and network infrastructure. By focusing on the needs of employees, these EUM tools empower organizations to identify and address issues that may hinder employee productivity, collaboration, and overall satisfaction.

In this section, we will explore the top 13 Internal End User Monitoring tools that have gained prominence in the industry. We will delve into their key features, advantages, and use cases, equipping organizations with the knowledge to select the right tool that aligns with their internal monitoring requirements. With these tools, businesses can ensure that their employees have the necessary resources and a seamless digital experience to perform at their best. Let's explore the leading internal EUM tools and unlock the potential for enhanced internal productivity.

Obkio offers a cloud-based network performance monitoring tool that provides real-time monitoring and performance analytics for cloud networks. This platform offers a range of features, including network latency and loss monitoring, as well as bandwidth monitoring, to help identify network bottlenecks and optimize network performance. Obkio's key features include continuous network testing, automatic alerting, device tracking, and usage reports.

One of the advantages of Obkio's network monitoring tool is its user-friendly interface. The platform's intuitive interface provides real-time insights into network performance, enabling users to detect and troubleshoot network issues quickly. Users can access the network monitoring and testing features via an easy-to-use interface that offers a range of options to identify and address network issues.

Obkio offers a range of dashboards and visualizations that provide real-time data on network performance. The platform offers a home page, agent details page, network session page, data center dynamic dashboard, branch dynamic dashboard, branch dashboard, visual traceroutes, thresholds, and notifications to help users monitor and optimize network performance.

Use Obkio's cloud monitoring tools to keep an eye on your most used cloud apps, with:

• AWS Direct Connect Monitoring
• Microsoft Azure ExpressRoute Monitoring
• Google Cloud Interconnect Monitoring

Obkio’s Pricing:

• Free : 2 Agents | 1 Device | 1 User (Limited Functionality)
• $399 / month : 10 Agents | 5 Devices | 2 Users
• $699 / month : 10 Agents | 10 Devices | 5 Users
• Additional Fees for Additional Agent, Device and User

Obkio’s User Reviews:

• Capterra/GetApp/Software Advice 4.9 (52 Reviews)
• Gartner 4.7 (7 Reviews)
• G2 4.9 (10 Reviews)
• SourceForge 5 (6 Reviews)

Obkio Network Monitoring App Tour

Be guided through how to identify and troubleshoot network problems with Obkio’s Network Monitoring app tour and features through screenshots.

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If you're interested in seeing Obkio's network monitoring platform in action, a demo is available on their website.

Kentik is a network traffic intelligence platform that provides real-time network performance monitoring and analytics.

Its features include DDoS protection, network security monitoring, network performance optimization, and API integration. Kentik offers two pricing options - Essentials and Pro, which vary in included FPS, API queries/hour, dashboards, and scheduled reports.

The pricing for Kentik's Network Observability Cloud is based on the number of flow logs per second processed and ranges from $48,000 to $516,000 per 12 months. Users can quickly identify and troubleshoot network issues with Kentik's user-friendly interface.

Kentik Reviews:

• Capterra/GetApp/Software Advice : 4.6 (16 Reviews)
• G2: 5 (3 Reviews)
• Gartner 4.8(94 Reviews)
• TrustRadius 9.9 (2 Votes)

Thousand Eyes is a cloud-based network performance monitoring tool that offers real-time monitoring and analytics for network performance, application performance, and user experience. Its key features include real-time alerts, device tracking, network topology mapping, and application performance monitoring.

The yearly pricing for Thousand Eyes includes 5,275 Units for $50,000 and 100 endpoint agents for $17,520. Thousand Eyes' easy-to-use interface helps users quickly identify and troubleshoot network issues.

Thousand Eyes User Reviews:

• Capterra/GetApp/Software Advice 4.6 (5 Reviews)
• G2 4.5 (57 Reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.5 (4 Reviews)
• TrustRadius 9 (65 Votes)

Catchpoint is a cloud-based network and digital experience monitoring platform that provides real-time monitoring and analytics for network performance, web performance, and user experience. Its key features include real-time alerting, device tracking, network topology mapping, and API integration.

Catchpoint's pricing options include a subscription to Catchpoint Digital Observability, which ranges from $25,000 for 12 months to $75,000 for 36 months. Users can quickly identify and troubleshoot network issues with Catchpoint's user-friendly interface.

Catchpoint User Reviews

• G2 4.5 (90 Reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.1 (7 Reviews)
• TrustRadius 9.3 (63 Votes)

Experience the power of the Catchpoint platform in action! This demo provides an overview of Catchpoint's real-time visibility into global monitoring networks and its various platform dashboards. You'll discover how monitoring teams can leverage Catchpoint to perform synthetic tests, analyze real-time user data, and monitor full network performance to optimize the user experience.

AppNeta is a cloud-based network performance monitoring tool that offers real-time monitoring and analytics for network performance and application performance. Its key features include real-time alerting, device tracking, network topology mapping, and API integration. AppNeta offers five pricing options, including Small Office, Large Office, Data Center, and two Global Monitoring options.

The pricing ranges from $1,299 per year to $26,499 per year. Users can quickly identify and troubleshoot network issues with AppNeta's user-friendly interface.

AppNeta User Reviews

• Capterra/GetApp/Software Advice 4.5 (2 Reviews)
• G2 4.3 (12 Reviews)
• Gartner 4.4 (29 Reviews)
• PeerSpot 4.7 (5 Reviews)
• TrustRadius 9 (9 Votes)

LiveAction is a cloud-based network performance monitoring and diagnostics tool that provides real-time monitoring and analytics for network performance.

Its key features include real-time alerts, network topology mapping, application performance monitoring, and API integration. LiveAction offers various pricing options, including LiveNX WAN Perpetual License and LiveNX SMB Perpetual License.

The pricing ranges from $14,000 to $994,500. Users can quickly identify and troubleshoot network issues with LiveAction's user-friendly interface.

LiveAction User Reviews

• Capterra/GetApp/Software Advice 4 (1 Reviews)
• G2 4.6 (41 Reviews)
• Gartner 4.9 (5 Reviews)
• PeerSpot 3.5 (3 Reviews)
• TrustRadius 9 (9 Votes)

A comprehensive IT management software solution that offers network bandwidth monitoring capabilities. It provides real-time traffic analysis, bandwidth usage reports, device tracking, and more. It can monitor a variety of network devices and applications and offers customizable alerts and notifications to keep users informed of network performance issues. PRTG offers cloud-based network monitoring services that allow users to monitor their network from anywhere and offers flexible deployment options.

PRTG Network Monitor offers a range of pricing options depending on the number of devices and aspects (a feature or capability within PRTG) to be monitored. For on-premise use, PRTG offers perpetual licenses for a one-time cost based on the number of aspects and devices, ranging from $1,899 for 50 devices up to $16,899 for 1000 devices. Additionally, maintenance licenses are available for ongoing support and updates. For cloud-based use, PRTG offers a hosted solution with annual pricing based on the number of aspects and devices, ranging from $1,699 for 50 devices up to $16,999 for 1000 devices.

PRTG User Reviews

• Capterra/GetApp/Software Advice 4.6 (171 Reviews)
• G2 4.5 (84 Reviews)
• Gartner 4.6 (236 Reviews)
• PeerSpot 4.5 (4 Reviews)
• TrustRadius 8.6 (212 Votes)
• TrustPilot 4.4 (1055 Reviews)

A popular IT management software solution that offers network bandwidth monitoring capabilities. It provides real-time traffic analysis, bandwidth usage reports, device tracking, and more. It can monitor a range of network devices and applications and offers customizable alerts and notifications to keep users informed of network performance issues. OPManager offers cloud-based network monitoring services that allow users to monitor their network from anywhere and provides a range of deployment options, including on-premises, hosted, or as a virtual appliance.

Manage Engine OPManager offers two editions: Standard and Professional, and both editions are available in different packages based on the number of devices and users. The Standard edition ranges from $95 for a 10 devices pack with 2 users to $4,095 for a 1000 devices pack with 2 users. The Professional edition ranges from $145 for a 10 devices pack with 2 users to $5,995 for a 1000 devices pack with 2 users. All prices include AMS (Annual Maintenance and Support) fees.

Manage Engine OPManager User Reviews:

• Capterra/GetApp/Software Advice 4.7 (47 Reviews)
• G2 4.3 (39 Reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.5 (4 Reviews)
• TrustRadius 7.8 (63 Votes)

A comprehensive network performance monitoring tool that provides real-time visibility into network performance and health. It offers network device monitoring, traffic analysis, and real-time alerts and notifications to help identify and troubleshoot network issues. SolarWinds offers cloud-based network monitoring services that allow users to monitor their network from anywhere and offers flexible deployment options.

SolarWinds Network Performance Monitor (NPM) is licensed based on the number of network elements being monitored, which include nodes, interfaces, and volumes. The pricing ranges from $1,785 to $40,689 per year, depending on the number of elements being monitored. The perpetual pricing options are as follows:

Please note that the prices in parentheses represent the first year cost, which includes the initial purchase and annual maintenance fees.

SolarWinds User Reviews

• Capterra/GetApp/Software Advice 4.5 (69 Reviews)
• G2 4.5 (210 Reviews)
• Gartner 4.4 (467 Reviews)
• PeerSpot 4 (47 Reviews)
• Spiceworks 4.2 (10 Reviews)
• TrustRadius 8.7 (588 Votes)

An IT infrastructure monitoring and management platform that offers real-time visibility into network performance, health, and security. It provides network device monitoring, traffic analysis, and customizable alerts and notifications to help identify and troubleshoot network issues. ScienceLogic offers cloud-based network monitoring services that allow users to monitor their network from anywhere and provides a range of deployment options, including public and private cloud, on-premises, or hybrid.

ScienceLogic offers three pricing tiers for its cloud network monitoring services:

1. Hybrid Cloud Monitoring - Starting at $7.50 per node per month. Volume pricing available.
2. Service Centric Operations - Starting at $15 per node per month. Volume pricing available.
3. Intelligent Automated Operations - Starting at $22.50 per node per month. Volume pricing available.

For example, if you were to monitor 500 nodes on the Hybrid Cloud Monitoring tier, the estimated monthly cost would be $3,750. However, actual pricing may vary depending on the number of nodes being monitored and volume pricing options.

ScienceLogic User Reviews

• Capterra/GetApp/Software Advice 4.5 (2 Reviews)
• G2 4.5 (8 Reviews)
• Gartner 4.5 (29 Reviews)
• PeerSpot 4.1 (8 Reviews)
• TrustRadius 8.6 (335 Votes)

A cloud-based IT infrastructure monitoring and management platform that provides real-time visibility into network performance and health. It offers network device monitoring, traffic analysis, and real-time alerts and notifications to help identify and troubleshoot network issues. LogicMonitor offers cloud-based network monitoring services that allow users to monitor their network from anywhere and provides a range of deployment options, including public and private cloud, on-premises, or hybrid.

LogicMonitor's pricing is based on the number of monitored devices.

The cost per device per month decreases as the number of devices being monitored increases.

Annual pricing is available and can offer a discount compared to monthly pricing.

Some examples of annual pricing scenarios include 100 devices at $9 per device per month, which would cost $10,800 per year; 350 devices at $7 per device per month, which would cost $29,400 per year; and 750 devices at $5 per device per month, which would cost $45,000 per year.

LogicMonitor User Reviews:

• Capterra/GetApp/Software Advice 4.7 (72 Reviews)
• G2 4.5 (458 Reviews)
• Gartner 4.6 (57 Reviews)
• PeerSpot 4.4 (10 Reviews)
• TrustRadius 8.3 (292 Votes)

A cloud-based network monitoring and management tool that provides real-time visibility into network performance, health, and security. It offers network device monitoring, traffic analysis, and customizable alerts and notifications to help identify and troubleshoot network issues. Auvik offers cloud-based network monitoring services that allow users to monitor their network from anywhere and provides a range of deployment options, including public and private cloud, on-premises, or hybrid.

Auvik offers two pricing plans for its network monitoring services: Basic and Performance. Based on web reviews and Reddit, the estimated pricing for 50 devices is approximately $16 per device per month for the Basic plan and $26 per device per month for the Performance plan. This results in a total monthly cost of $800 and $1,300, respectively.

Auvik User Reviews

• Capterra/GetApp/Software Advice 4.6 (70 Reviews)
• G2 4.7 (218 Reviews)
• Gartner 4.5 (78 Reviews)
• PeerSpot 4.4 (108 Reviews)
• TrustRadius 8.8 (154 Votes)

An open-source network monitoring and management tool that provides real-time visibility into network performance and health. It offers network device monitoring, traffic analysis, and customizable alerts and notifications to help identify and troubleshoot network issues. Icinga offers cloud-based network monitoring services that allow users to monitor their network from anywhere and provides a range of deployment options, including public and private cloud, on-premises, or hybrid.

Icinga is a free and open-source network monitoring solution. However, in 2022, Icinga announced that it would move to a subscription-based model for Red Hat Enterprise Linux, SUSE Linux Enterprise Server, and Amazon Linux. Users can still build the agent for free, and the subscription is only required for non-community Linuxes and the official packages.

Icinga User Reviews

• Capterra/GetApp/Software Advice 4.4 (11 Reviews)
• G2 4.4 (19 Reviews)
• Gartner 4.6 (55 Reviews)
• PeerSpot 3.8 (3 Reviews)
• TrustRadius 8.6 (20 Votes)

An IT infrastructure monitoring and management platform that offers network device monitoring, traffic analysis, and customizable alerts and notifications to help identify and troubleshoot network issues. It provides real-time visibility into network performance and health and offers cloud-based network monitoring services that allow users to monitor their network from anywhere and provides a range of deployment options, including public and private cloud, on-premises, or hybrid.

Progress WhatsUp Gold does not publicly disclose their pricing information on their website. However, third-party vendors such as Newegg list a package called "WhatsUp Gold Premium 25 New Devices with 1 Year Service" with a product code of #NM-69VS-0170, which is priced at $2,740.00.

Progress WhatsUpGoldUser Reviews

• Capterra/GetApp/Software Advice 4.5 ( 221 Reviews)
• G2 4.4 (237 Reviews)
• Gartner 4.4 (79 Reviews)
• PeerSpot 3.6 (7 Reviews)
• TrustRadius 7.7 (61 Votes)

Datadog is a cloud-based monitoring and analytics platform that provides monitoring, alerting, tracing, and logging capabilities for applications and infrastructure. It offers full-stack observability with support for over 450 integrations across more than 150 technologies, including AWS, Azure, GCP, Kubernetes, and Docker. Datadog's cloud monitoring services enable users to collect and analyze data from across their entire stack, providing deep insights into system performance and helping them troubleshoot issues quickly.

The pricing for Datadog's Network Performance Monitoring plan starts at $5 per host, per month, billed annually, and the Network Device Monitoring plan starts at $7 per device, per month, billed annually.

For example, to monitor 50 devices using the Network Performance Monitoring plan, it would cost $250 per month or $3,000 per year, and for the Network Device Monitoring plan, it would cost $350 per month or $4,200 per year. However, it's important to note that these prices are subject to change and may vary depending on the specific needs of each business.

Additionally, Datadog offers various pricing plans with different features and capabilities, so it's recommended to review their website and speak with a sales representative to determine the best plan and pricing for a specific use case.

Datadog User Reviews

• Capterra/GetApp/Software Advice 4.6 (215 Reviews)
• G2 4.3 (409 Reviews)
• Gartner 4.5 (446 Reviews)
• PeerSpot 4.3 (106 Reviews)
• TrustRadius 8.6 (193 Votes)

AppDynamics is an application performance monitoring (APM) solution that provides real-time insights into application performance, user experience, and business impact. It provides end-to-end visibility across application environments, including cloud, on-premises, and hybrid environments, enabling users to quickly identify and resolve issues before they impact end-users. AppDynamics' cloud monitoring services allow users to monitor their applications, microservices, and APIs in real-time and track performance metrics such as response times, error rates, and resource utilization.

AppDynamics provides the Advanced and Peak plans, which cater to the needs of larger enterprises, offering additional features such as multi-cloud support, machine learning, and analytics. The Advanced plan is available for $35,500 per year and provides monitoring for one application with up to 5,000 nodes, while the Peak plan is priced at $71,100 per year and includes monitoring for one application with up to 10,000 nodes. It's essential to note that the pricing may vary based on the specific requirements of each organization, and AppDynamics also provides custom plans for businesses with complex environments.

AppDynamics User Reviews

• Capterra/GetApp/Software Advice 4.6 (29 Reviews)
• G2 4.5 (898 Reviews)
• Gartner 4.5 (1 458 Reviews)
• PeerSpot 3.8 (31 Reviews)
• TrustRadius 8.4 (162 Votes)

Dynatrace is an APM and digital experience management (DEM) solution that provides real-time insights into application performance, user experience, and business impact. It uses AI-powered automation to detect anomalies and performance issues, providing root cause analysis and recommendations for remediation. Dynatrace's cloud monitoring services allow users to monitor their applications and infrastructure across cloud, hybrid, and multi-cloud environments, providing visibility into cloud provider-specific metrics such as AWS, Azure, and Google Cloud.

Dynatrace offers full-stack monitoring, infrastructure monitoring, and digital experience monitoring with pricing that varies depending on factors such as the level of services and support needed, the size and complexity of the environment being monitored, and the length of the contract. Full-stack monitoring starts at $69 per month billed annually per 8 GB host, infrastructure monitoring starts at $21 per month billed annually per 8 GB host, and digital experience monitoring starts at $11 per month billed annually for 10k digital experience monitoring units.

Dynatrace User Reviews

• Capterra/GetApp/Software Advice : 4.5 (47 Reviews)
• G2 4.5 (1 101 Reviews)
• Gartner 4.5 (1 458 Reviews)
• PeerSpot 4.2 (29 Reviews)
• TrustRadius 8.5 (542 Votes)

Splunk is a cloud-based platform that provides monitoring, logging, and analytics capabilities for applications and infrastructure. It offers machine learning-driven insights and predictive analytics for detecting and resolving issues, and provides support for over 300 integrations across multiple technology stacks. Splunk's cloud monitoring services allow users to monitor their entire stack, from infrastructure to application performance, and analyze data in real-time to identify issues and troubleshoot problems.

Splunk offers three pricing tiers for its Observability Cloud: Infrastructure, App & Infra, and End-to-End. Infrastructure starts at $15 per host/month billed annually, while App & Infra and End-to-End start at $60 and $75 per host/month billed annually, respectively. Splunk also offers individual observability offerings, including Splunk Infrastructure Monitoring, Splunk APM, Splunk RUM, Splunk Synthetic Monitoring, Splunk On-Call, and Splunk IT Service Intelligence, each with their own starting prices.

Splunk User Reviews

• Capterra/GetApp/Software Advice 4.5 (185 Reviews)
• G2 4.3 (373 Reviews)
• Gartner 4.3 (1 332 Reviews)
• PeerSpot 3.5 (4 Reviews)
• TrustRadius 8.6 (425 Votes)

New Relic is an APM solution that provides real-time insights into application performance, user experience, and business impact. It offers support for multiple languages, frameworks, and environments, including cloud, on-premises, and hybrid environments, and provides customizable dashboards and alerts for tracking performance metrics. New Relic's cloud monitoring services enable users to monitor their entire stack, including applications, infrastructure, and logs, and provides out-of-the-box integrations with popular cloud platforms such as AWS, Azure, and GCP.

New Relic offers different pricing plans for its observability platform, with varying data and user costs. The Standard, Pro, and Enterprise plans all start at $0/month for 100 GB of data ingested, with a cost of $0.30/GB beyond the free limit. The Data Plus plan starts at $0.50/GB beyond the free limit for original data ingest or $0.10/GB beyond the free limit for New Relic Vulnerability Management with the original data option, and starts at $0.50/GB beyond the free limit for Data Plus ingest or $0.10/GB beyond the free limit for New Relic Vulnerability Management with Data Plus. Basic users are free for all plans, while core users cost $49/user/month. Full platform users have different pricing for each plan, with the Standard plan offering 1 free user and $99/additional user (up to 5), the Pro plan costing $349/user/month with custom pricing available, and the Enterprise plan costing $549/user/month with custom pricing available.

New Relic User Reviews

• Capterra/GetApp/Software Advice 4.5 (165 Reviews)
• G2 4.3 (346 Reviews)
• Gartner 4.5 (1 315 Reviews)
• PeerSpot 4.1 (30 Reviews)
• TrustRadius 8.6 (280 Votes)

Elastic Observability is a cloud-based monitoring and observability solution that provides real-time insights into application performance, infrastructure, and logs. It offers support for multiple technologies and integrations, including AWS, Azure, and GCP, and provides customizable dashboards and alerts for tracking performance metrics. Elastic Observability's cloud monitoring services enable users to monitor their entire stack, from infrastructure to application performance, and analyze data in real-time to identify issues and troubleshoot problems.

Elastic Observability offers four pricing tiers based on the level of features and support provided. The Standard tier starts at $95 per month, while the Gold tier starts at $109 per month, the Platinum tier at $125 per month, and the Enterprise tier at $175 per month. The pricing is based on cloud production configurations with 120 GB storage and 2 zones and may vary based on the customer's specific needs and usage. Each tier includes additional features like security, observability applications for APM, logging, and metrics, and advanced security features, machine learning capabilities for anomaly detection, cross-cluster replication, searchable snapshots, support for searchable cold and frozen tiers, and Elastic Maps Server.

Elastic Observability User Reviews

• Capterra/GetApp/Software Advice 4.3 (24 Reviews)
• G2 4.2 (75 Reviews)
• Gartner 4.5 (115 Reviews)
• PeerSpot 3.7 (9 Reviews)
• TrustRadius 8.6 (10 Votes)

When it comes to delivering exceptional user experiences to customers, organizations rely on external End User Monitoring (EUM) tools. These tools focus on tracking and optimizing the experiences of customers while they interact with websites, applications, and other digital touchpoints. By capturing crucial user behavior data and performance metrics, these EUM tools empower businesses to gain insights into customer preferences, identify areas for improvement, and enhance overall customer satisfaction.

In this section, we will explore the top 6 External End User Monitoring tools that have gained popularity in the industry. We will dive into their key functionalities, benefits, and use cases, providing organizations with the information needed to choose the right tool that aligns with their customer monitoring objectives. With these tools, businesses can gain a comprehensive understanding of customer behavior, optimize digital experiences, and drive customer loyalty. Let's discover the leading external EUM tools that enable businesses to put their customers at the center of their digital strategies.

Here are some of the top web app analytics tools used in the industry:

1. Google Analytics: Google Analytics is one of the most popular and widely used web analytics tools. It provides comprehensive insights into website traffic, user behavior, conversion rates, and more. With a user-friendly interface and robust reporting capabilities, it helps businesses understand their audience, track key metrics, and optimize their web app's performance.
2. Adobe Analytics: Adobe Analytics is a powerful analytics platform that offers deep insights into user behavior and engagement. It provides real-time data, advanced segmentation, and customizable dashboards to help businesses understand their customers and make data-driven decisions. Adobe Analytics also integrates well with other Adobe marketing tools, allowing for a seamless end-to-end analytics and marketing workflow.
3. Mixpanel: Mixpanel is a user-centric analytics tool that focuses on tracking and analyzing user actions and events within web apps. It enables businesses to understand user journeys, retention rates, and conversion funnels. Mixpanel provides powerful segmentation capabilities and cohort analysis, allowing businesses to target specific user groups and measure the impact of product changes or marketing campaigns.
4. Heap Analytics: Heap Analytics offers an automated approach to web app analytics. It automatically captures user interactions and events, providing a detailed view of user behavior without requiring manual event tracking. Heap Analytics offers retroactive analytics, allowing businesses to analyze user data retrospectively and gain insights even for events that were not initially tracked.
5. Amplitude: Amplitude is a user behavior analytics platform that helps businesses understand how users engage with their web apps. It provides advanced analytics features such as user segmentation, funnels, retention analysis, and A/B testing. Amplitude offers a user-friendly interface and focuses on providing actionable insights for product teams to drive product improvements and growth.
6. Piwik PRO: Piwik PRO is an open-source web analytics platform that offers privacy-focused analytics solutions. It provides comprehensive data tracking and reporting features while allowing businesses to maintain full control over their data and comply with data privacy regulations. Piwik PRO offers flexible deployment options, including on-premises and cloud-hosted solutions.

These top web app analytics tools offer a range of features and capabilities to help businesses track user behavior, understand audience demographics, optimize conversions, and improve overall web app performance. Choosing the right analytics tool depends on specific business needs, data privacy requirements, and the level of analytics sophistication desired.

In this article, we explored the world of End User Monitoring (EUM) tools and their crucial role in enhancing user experiences. We discussed the two categories of EUM tools, namely internal and external, highlighting their respective functions and how they contribute to optimizing digital performance.

By understanding the functions and capabilities of EUM tools, organizations can make informed decisions to select the right solutions that align with their specific monitoring requirements. Whether focusing on internal employee experiences or external customer interactions, these tools provide invaluable insights into user behavior, performance metrics, and system health.

We hope that this article has provided you with valuable information about the top 6 Internal End User Monitoring tools and the top 6 External End User Monitoring tools available in the industry. By exploring their key features, advantages, and use cases, we aim to have helped you in your search for the right solution to monitor and enhance user experiences within your organization.

Remember, choosing the right EUM tool is a crucial step in driving business success, customer satisfaction, and employee productivity. Continuously monitoring and optimizing user experiences will enable your organization to stay ahead in the digital landscape and deliver exceptional results.

We wish you the best of luck in finding the perfect EUM tool that meets your specific needs and helps you unlock the full potential of your digital systems.