Best 37 VoIP Monitoring Tools of 2023

In today's interconnected world, communication has become more critical than ever. For businesses, communication with clients, vendors, and employees is essential to success. Voice over Internet Protocol (VoIP) has revolutionized the way businesses communicate, allowing them to make phone calls over the internet instead of traditional phone lines. However, VoIP systems can be complex and require careful monitoring to ensure they are functioning optimally.

That's where VoIP monitoring tools come in. These tools allow businesses to monitor their VoIP systems in real-time, ensuring quality of service, identifying potential issues, and providing insights to help optimize system performance. With so many VoIP monitoring tools available on the market, it can be challenging to choose the right one for your business.

When searching for VoIP monitoring tools, it can be challenging to find an unbiased and comprehensive list of tools. Many lists are promotional and are biased towards tools that have paid for a spot on the list.

Often, these paid placements can cost thousands of dollars per month, and as a result, the rankings are not necessarily based on the tool's quality or functionality. This can be misleading for customers who are trying to understand the industry and find the best tool for their needs.

That's why we decided to create an unbiased list of VoIP monitoring tools that is not influenced by paid placements. Our goal is to provide an objective list of the tools in the industry. We believe that this approach will help you make an informed decision about which tool is right for your business.

In this blog post, we've compiled a list of the 37 best VoIP monitoring tools of 2023. We've done the research for you, providing all the information you need to make an informed decision about which tool is right for your business. From features and pricing to customer reviews and support, we've got you covered. So, without further ado, let's dive in and discover the best VoIP monitoring tools of 2023.

VoIP monitoring refers to the process of monitoring and analyzing the performance of a Voice over Internet Protocol (VoIP) system. VoIP technology enables voice communication over the internet, making it a cost-effective and scalable alternative to traditional telephone systems. VoIP monitoring helps organizations to ensure that their VoIP systems are working optimally, providing high-quality voice calls and reliable service to their customers and employees.

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There are several different types of VoIP monitoring, each with its own unique benefits and features. Let's take a look at the most common types of VoIP monitoring:

1. Network Monitoring: This type of monitoring focuses on the performance of the network that supports the VoIP system. Network monitoring tools track metrics such as latency, jitter, and packet loss to ensure that the network is functioning optimally. By monitoring network performance, organizations can identify and resolve issues that may be affecting VoIP call quality.
2. Call Quality Monitoring: Call quality monitoring tools analyze the performance of individual VoIP calls. These tools capture and analyze call data such as call duration, call quality, and call drop rates to help organizations identify and resolve issues with call quality. By monitoring call quality, organizations can ensure that their VoIP systems are delivering high-quality voice calls to their customers and employees.
3. VoIP Protocol Monitoring: VoIP protocol monitoring tools monitor the performance of the VoIP protocol used by the VoIP system. These tools capture and analyze data such as call signaling, media streams, and other VoIP-related data to help organizations identify and resolve issues with VoIP protocol performance. By monitoring VoIP protocol performance, organizations can ensure that their VoIP systems are using the protocol efficiently and effectively.
4. Application Monitoring: Application monitoring tools monitor the performance of the VoIP application itself. These tools capture and analyze data such as server response time, application response time, and other application-related data to help organizations identify and resolve issues with the VoIP application. By monitoring application performance, organizations can ensure that their VoIP systems are delivering reliable and consistent service to their customers and employees.
5. Security Monitoring: Security monitoring tools monitor the security of the VoIP system. These tools track data such as call logs, user activity, and other security-related data to help organizations identify and resolve security issues with the VoIP system. By monitoring security, organizations can ensure that their VoIP systems are secure and protected against cyber threats.

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In conclusion, VoIP monitoring is critical for organizations to ensure that their VoIP systems are functioning optimally and delivering high-quality voice calls to their customers and employees. By using the different types of VoIP monitoring tools available, organizations can identify and resolve issues with their VoIP systems quickly and efficiently, ensuring reliable and consistent service.

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VoIP monitoring can present several challenges for organizations, particularly as VoIP systems become more complex and integrated with other technologies. Here are some of the common challenges with VoIP monitoring:

1. Intermittent Network Problems: One of the primary challenges of VoIP monitoring is intermittent network problems. Voice calls over the internet are sensitive to network latency, jitter, and packet loss, which can cause call quality issues such as dropped calls, poor voice quality, and echoes. These intermittent network problems can be difficult to identify and diagnose, making it challenging for organizations to resolve issues with VoIP call quality.
2. Integration with Legacy Systems: Many organizations have existing legacy systems, such as PBXs, that are integrated with their VoIP systems. These legacy systems can create challenges for VoIP monitoring, as monitoring tools may not be compatible with these systems, making it challenging to identify and resolve issues.
3. Scalability: As organizations grow and add more users to their VoIP systems, scalability becomes a challenge for VoIP monitoring. Monitoring tools must be able to handle large volumes of data and user activity, making it challenging to identify and prioritize issues.
4. Complex Infrastructure: VoIP systems are often part of a complex infrastructure that includes servers, routers, switches, and other network components. This complexity can make it challenging to identify the root cause of issues and to troubleshoot problems with VoIP call quality.
5. Security Concerns: VoIP systems can be vulnerable to security threats such as hacking, phishing, and denial-of-service (DoS) attacks. VoIP monitoring tools must be able to identify and resolve security issues to ensure that the VoIP system remains secure and protected against cyber threats.

In today's business world, communication is essential for success. Voice over Internet Protocol (VoIP) has become a popular choice for businesses looking to communicate efficiently and cost-effectively. VoIP technology enables voice calls over the internet, eliminating the need for traditional phone lines and reducing communication costs. However, VoIP systems can be complex and require careful monitoring to ensure optimal performance. That's where VoIP monitoring comes in.

VoIP monitoring involves monitoring and analyzing the performance of a VoIP system to ensure that it is functioning optimally. Here are some reasons why you would want to do VoIP monitoring:

1. Maintain High-Quality Voice Calls: VoIP monitoring can help ensure that your VoIP system is delivering high-quality voice calls to your customers and employees. By monitoring call quality, you can identify and resolve issues that may be affecting call quality, such as network latency, packet loss, or jitter. Maintaining high-quality voice calls is essential for customer satisfaction and employee productivity.
2. Identify and Resolve Issues Quickly: VoIP monitoring can help you identify and resolve issues with your VoIP system quickly. By monitoring key performance metrics such as call quality, network latency, and jitter, you can identify potential issues before they impact your customers or employees. This proactive approach can help you resolve issues quickly and minimize downtime, improving overall system performance.
3. Optimize System Performance: VoIP monitoring can help you optimize your VoIP system performance. By monitoring key performance metrics and identifying areas for improvement, you can make changes to your VoIP system that improve its overall performance. This optimization can lead to cost savings, improved productivity, and enhanced customer satisfaction.
4. Ensure Security: VoIP systems can be vulnerable to security threats such as hacking, phishing, and denial-of-service (DoS) attacks. VoIP monitoring can help you identify and resolve security issues quickly, ensuring that your VoIP system remains secure and protected against cyber threats.
5. Improve Compliance: Some industries, such as healthcare and finance, have strict regulations regarding communication and data privacy. VoIP monitoring can help you ensure compliance with these regulations by monitoring call data, user activity, and other key metrics. By ensuring compliance, you can avoid costly fines and reputational damage.

VoIP monitoring is essential for ensuring the optimal performance of your VoIP system. By maintaining high-quality voice calls, identifying and resolving issues quickly, optimizing system performance, ensuring security, and improving compliance, VoIP monitoring can help your business communicate efficiently and cost-effectively.

VoIP monitoring can present several challenges for organizations, particularly as VoIP systems become more complex and integrated with other technologies. Intermittent network problems are one of the primary challenges of VoIP monitoring, but other challenges such as integration with legacy systems, scalability, complex infrastructure, and security concerns also need to be addressed to ensure that VoIP systems deliver reliable and high-quality voice calls to their users.

VoIP monitoring requires specialized software tools that can capture and analyze the performance of the VoIP system. Here are the types of software that can be used for VoIP monitoring:

1. Network Performance Monitoring (NPM) Software: NPM software provides real-time monitoring of network performance, including network latency, jitter, and packet loss. NPM software can be used to monitor VoIP systems and ensure that the network is functioning optimally.
2. Application Performance Monitoring (APM) Software: APM software is used to monitor the performance of the VoIP application itself. This software captures and analyzes data such as server response time, application response time, and other application-related data to identify and resolve issues with the VoIP application.
3. Unified Communications (UC) Monitoring Software: UC monitoring software is designed specifically for monitoring and managing VoIP and other unified communication systems. This software can capture and analyze data from multiple sources, including VoIP systems, to provide a comprehensive view of the overall system performance.
4. Call Quality Monitoring (CQM) Software: CQM software is used to monitor the quality of individual VoIP calls. This software captures and analyzes data such as call duration, call quality, and call drop rates to identify and resolve issues with call quality.
5. VoIP Protocol Analyzer Software: VoIP protocol analyzer software captures and analyzes the data transmitted over the VoIP protocol, including call signaling, media streams, and other VoIP-related data. This software can help identify issues with the VoIP protocol and ensure that it is functioning efficiently and effectively.

In conclusion, there are several types of software that can be used for VoIP monitoring, including network performance monitoring software, call quality monitoring software, VoIP protocol analyzer software, application performance monitoring software, security information and event management software, and unified communications monitoring software. Organizations can choose the appropriate software based on their specific monitoring needs and requirements.

In the previous sections, we've covered what VoIP monitoring is, the different types of monitoring, the challenges of VoIP monitoring, and the types of software that can be used for VoIP monitoring. Now, it's time to dive into the 37 best VoIP monitoring tools of 2023.

Whether you're a small business with a few employees or a large enterprise with a complex VoIP system, finding the right VoIP monitoring tool is essential for maintaining high-quality communication and ensuring optimal performance. In this section, we'll cover the top 37 VoIP monitoring tools that you need to consider in 2023.

We'll include information on the features, pricing, customer reviews, and support for each tool, to help you make an informed decision about which tool is right for your business. From network performance monitoring software to call quality monitoring software, VoIP protocol analyzer software, application performance monitoring software, security information and event management software, and unified communications monitoring software, we've got you covered.

It's important to determine the specific needs and goals for VoIP call quality monitoring, such as monitoring user behavior versus troubleshooting call drop rates and network issues. These different requirements may call for different solutions and tools.

• VoIP Technical Monitoring : 6 Tools for Monitoring VoIP and Network Performance >
• VoIP User Monitoring : 7 Call Quality Monitoring (CQM) Software  >

So, without further ado, let's take a look at the 37 VoIP monitoring tools you need to consider in 2023

In our quest to provide you with an unbiased and comprehensive list of the top VoIP monitoring tools, we have evaluated a wide range of tools across various categories. In this section, we'll focus on the best 6 tools for monitoring VoIP and network performance in 2023.

These tools are the latest in technology and include most of the requirements we have talked about previously, such as call quality monitoring, network latency monitoring, and real-time alerts. We encourage you to read through each tool's details and decide which one fits your business needs the best.

Please note that the order of the following list does not imply any ranking or preference. We provide you with an unbiased and comprehensive analysis. We have also listed our findings in a transparent and honest manner, reflecting the hours of research we have conducted.

So, without further ado, let's take a closer look at the best 6 tools for monitoring VoIP and network performance in 2023.

Obkio is a comprehensive monitoring solution that provides organizations with real-time monitoring of their network performance, application performance, and unified communications. This all-in-one tool is designed to help organizations maintain optimal system performance and high-quality communication.

Let's take a closer look at the key features and benefits of Obkio as a Network Performance Tool, Application Performance Monitoring Tool, and UC Monitoring Tool:

1. Network Performance Tool: Obkio's network performance tool monitors key network performance metrics, including network latency, jitter, and packet loss. With this data, organizations can identify and resolve issues that may be affecting network performance, such as bandwidth congestion or network outages. The network performance tool also provides real-time alerts when network performance falls below a certain threshold, enabling organizations to take action immediately to resolve issues.
2. Application Performance Monitoring Tool: Obkio's application performance monitoring tool provides real-time monitoring of key application performance metrics, including server response time, application response time, and server availability. With this data, organizations can identify and resolve issues that may be affecting application performance, such as server errors or slow response times. The application performance monitoring tool also provides real-time alerts when application performance falls below a certain threshold, enabling organizations to take action immediately to resolve issues.
3. UC Monitoring Tool: Obkio's UC monitoring tool provides a comprehensive view of the entire unified communications system, including VoIP, video conferencing, instant messaging, and other unified communication technologies. With this tool, organizations can monitor and analyze key metrics such as call quality, user activity, and system performance to identify and resolve issues. The UC monitoring tool also provides real-time alerts when issues arise, enabling organizations to take action immediately to resolve issues.

One of the unique features of Obkio is its ease of use. The tool is designed to be user-friendly, with a simple and intuitive interface that makes it easy for organizations to monitor and manage their network performance, application performance, and unified communications. The tool also provides customizable dashboards and reports, enabling organizations to view the metrics that matter most to them.

In conclusion, Obkio is a comprehensive monitoring solution that provides organizations with real-time monitoring of their network performance, application performance, and unified communications. With its Network Performance Tool, Application Performance Monitoring Tool, and UC Monitoring Tool, Obkio provides organizations with the data and insights they need to maintain optimal system performance and high-quality communication. Its ease of use and customizable dashboards and reports make it a popular choice for businesses of all sizes.

They offer a range of pricing plans based on the number of agents required to monitor a network. The pricing is flexible, and the cost per agent decreases as the number of agents increases. Additionally, Obkio offers a free trial for organizations to test out the platform and determine if it meets their needs before committing to a paid plan.

Obkio’s Pricing:

• Free : 2 Agents | 1 Device | 1 User (Limited Functionality)
• $399 / month : 10 Agents | 5 Devices | 2 Users
• $699 / month : 10 Agents | 10 Devices | 5 Users
• Additional Fees for Additional Agent, Device and User

Obkio’s User Reviews:

• Capterra/GetApp/Software Advice 4.9 (52 Reviews)
• Gartner 4.7 (7 Reviews)
• G2 4.9 (10 Reviews)
• SourceForge 5 (6 Reviews)

The Obkio platform is designed to have a user-friendly interface that makes it easy for users to navigate and access the network monitoring and testing features. The interface is intuitive and provides real-time insights into network performance, enabling users to detect and troubleshoot network issues quickly.

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Kentik is a network intelligence platform that provides real-time monitoring and analytics for network performance, security, and applications. With its cloud-native architecture and machine learning capabilities, Kentik can automatically detect anomalies and identify patterns that may indicate security threats or network performance issues.

Kentik's key features include network flow analysis, anomaly detection, DDoS protection, and real-time visibility into network and application performance. Its network flow analysis provides granular visibility into traffic patterns, enabling organizations to monitor network performance and detect security threats. The anomaly detection feature can detect unusual network activity and alert IT teams to potential issues. The DDoS protection feature can detect and mitigate DDoS attacks, ensuring that networks remain secure and available.

Kentik also offers a range of integrations with third-party tools, including SIEM and incident response platforms, cloud platforms, and orchestration tools. Its machine learning capabilities allow it to automatically adapt and optimize its analysis based on evolving network traffic and threat landscapes.

Overall, Kentik is a powerful network intelligence platform that can help organizations monitor and optimize their network performance, improve security, and gain insights into their applications. Its cloud-native architecture and machine learning capabilities make it a popular choice for businesses of all sizes.

Kentik Pricing:

Essentials - Starting at $800 per month, billed annually:

• Network, traffic, device, capacity, data exploration, dashboards, integration
• 250 included FPS (Flow logs per Second)
• 10 API queries/hour
• Dashboards: 25
• 3 scheduled reports
• Kentik Synthetics
• Kentik Protect (basic)

Pro - Starting at $2000 per month, billed annually:

• Network, traffic, device, capacity, data exploration, dashboards, integration
• 1000 included FPS
• 50 API queries/hour
• Dashboards: 50
• 15 scheduled reports
• Kentik Synthetics
• Kentik Cloud
• Kentik Protect (basic)
• Kentik Edge
• Kentik Protect Advanced (add-on)

Here's the pricing information for Kentik's Network Observability Cloud, presented on AWS Marketplace.

• 2K: Pro Platform + Up to 2000 flow logs per second processed - $48,000 per 12 months
• 5K: Pro Platform + Up to 5000 flow logs per second processed - $81,000 per 12 months
• 10K: Pro Platform + Up to 10,000 flow logs per second processed - $126,000 per 12 months
• 20K: Pro Platform + Up to 20,000 flow logs per second processed - $216,000 per 12 months
• 35K: Pro Platform + Up to 35,000 flow logs per second processed - $348,000 per 12 months
• 60K: Pro Platform + Up to 60,000 flow logs per second processed - $516,000 per 12 months

These pricing options offer different levels of flow logs per second processed on top of the Pro Platform. The pricing is billed annually and the costs are based on a 12-month subscription.

Kentik Reviews:

• Capterra/GetApp/Software Advice : 4.6 (16 Reviews)
• G2: 5 (3 Reviews)
• Gartner 4.8(94 Reviews)
• TrustRadius 9.9 (2 Votes)

ThousandEyes is a network intelligence platform that provides visibility and insights into digital experience for both internal and external applications. It monitors network infrastructure, cloud-based applications, and internet health to help organizations identify and resolve issues that may be affecting user experience.

ThousandEyes' key features include internet and cloud visibility, network performance monitoring, and digital experience monitoring. Its internet and cloud visibility feature enables organizations to monitor cloud-based applications and services, as well as SaaS providers, ensuring that they meet service level agreements (SLAs). The network performance monitoring feature provides real-time insights into network performance and detects issues such as packet loss, latency, and jitter. The digital experience monitoring feature enables organizations to measure and optimize the end-user experience for both internal and external applications.

ThousandEyes also offers a range of integrations with third-party tools, including IT service management (ITSM) platforms, orchestration tools, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows.

Overall, ThousandEyes is a powerful network intelligence platform that provides organizations with real-time visibility and insights into their network infrastructure and applications. Its cloud-based architecture and machine learning capabilities make it a popular choice for businesses of all sizes, particularly those that rely on cloud-based applications and services.

Here is the information that we could find from AWS Marketplace as their yearly price:

• Contract Price includes - 5,275 Units - $50,000
• Contract Price Includes - 100 endpoint agents - $17,520

I tried to understand their definition of Units. If you do, please let me know. They have a 1-hour video that explains their pricing calculation.

Thousand Eyes User Reviews:

• Capterra/GetApp/Software Advice 4.6 (5 Reviews)
• G2 4.5 (57 Reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.5 (4 Reviews)
• TrustRadius 9 (65 Votes)

Catchpoint is a digital experience monitoring platform that provides visibility into end-to-end user experiences across web, mobile, and API applications. With its advanced monitoring capabilities, Catchpoint can detect and diagnose issues that may be affecting the end-user experience, enabling organizations to proactively identify and resolve issues before they impact users.

Catchpoint's key features include synthetic monitoring, real user monitoring, API monitoring, and network monitoring. Its synthetic monitoring feature enables organizations to simulate user transactions and monitor the performance of web and mobile applications. The real user monitoring feature provides visibility into how users interact with applications, including device type, browser, and location. The API monitoring feature enables organizations to monitor the performance of APIs and microservices, ensuring that they meet SLAs. The network monitoring feature provides real-time insights into network performance and detects issues such as packet loss, latency, and jitter.

Catchpoint also offers a range of integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows.

Overall, Catchpoint is a powerful digital experience monitoring platform that provides organizations with real-time visibility and insights into their web, mobile, and API applications. Its advanced monitoring capabilities make it a popular choice for businesses of all sizes, particularly those that rely on digital experiences to drive their business.

You can find this pricing on the AWS Marketplace:

• Units: Catchpoint Digital Observability
• Description: Catchpoint Observability Platform with unlimited seats.
• 12 Months: $25,000
• 24 Months: $50,000
• 36 Months: $75,000

Catchpoint User Reviews

• G2 4.5 (90 Reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.1 (7 Reviews)
• TrustRadius 9.3 (63 Votes)

AppNeta is a digital experience monitoring platform that provides real-time insights into the performance and availability of web and cloud-based applications. With its comprehensive monitoring capabilities, AppNeta can detect and diagnose issues that may be affecting the end-user experience, enabling organizations to optimize application performance and improve user satisfaction.

AppNeta's key features include real-time monitoring, synthetic monitoring, network performance monitoring, and end-user experience monitoring. Its real-time monitoring feature provides continuous visibility into application performance, enabling organizations to detect and diagnose issues as they arise. The synthetic monitoring feature allows organizations to simulate user transactions and monitor the performance of web and cloud-based applications. The network performance monitoring feature provides real-time insights into network performance, detecting issues such as packet loss, latency, and jitter. The end-user experience monitoring feature enables organizations to measure and optimize the end-user experience across multiple locations, device types, and networks.

AppNeta also offers a range of integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows.

Overall, AppNeta is a comprehensive digital experience monitoring platform that provides organizations with real-time visibility and insights into their web and cloud-based applications. Its advanced monitoring capabilities make it a popular choice for businesses of all sizes, particularly those that rely on digital experiences to drive their business.

This is the pricing that we found at financesonline.com

• Small Office - $1,299.00/year
• Large Office - $8,899.00/year
• Data Center - $26,499.00/year
• Global Monitoring 5-minute max frequency - $199.00/year
• Global Monitoring 1-minute max frequency - $449.00/year

AppNeta User Reviews

• Capterra/GetApp/Software Advice 4.5 (2 Reviews)
• G2 4.3 (12 Reviews)
• Gartner 4.4 (29 Reviews)
• PeerSpot 4.7 (5 Reviews)
• TrustRadius 9 (9 Votes)

LiveAction Software is a network performance and application monitoring platform that provides real-time visibility and control over network infrastructure and application performance. With its comprehensive monitoring capabilities, LiveAction Software can detect and diagnose issues that may be affecting network performance and application availability, enabling organizations to optimize network performance and improve user satisfaction.

LiveAction Software's key features include network performance monitoring, application performance monitoring, and network visualization. Its network performance monitoring feature provides real-time insights into network performance and detects issues such as packet loss, latency, and jitter. The application performance monitoring feature enables organizations to monitor the performance of applications and detect issues that may be affecting application availability. The network visualization feature provides a graphical representation of the network infrastructure, enabling organizations to visualize network topology and analyze network traffic.

LiveAction Software also offers a range of integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows.

Overall, LiveAction Software is a comprehensive network performance and application monitoring platform that provides organizations with real-time visibility and control over network infrastructure and application performance. Its advanced monitoring capabilities make it a popular choice for businesses of all sizes, particularly those that rely on network infrastructure and applications to drive their business.

Here is a pricing table that we could find on ITPrices:

• LiveNX WAN Perpetual License, 25 managed devices: $14,000
• LiveNX WAN Perpetual License, 50 managed devices: $26,400
• LiveNX WAN Perpetual License, 100 managed devices: $41,000
• LiveNX WAN Perpetual License, 200 managed devices: $79,600
• LiveNX WAN Perpetual License, 500 managed devices: $190,200
• LiveNX WAN Perpetual License, 1,000 managed devices: $354,600
• LiveNX WAN Perpetual License, 2,500 managed devices: $684,500
• LiveNX WAN Perpetual License, 5,000 managed devices: $994,500
• LiveNX SMB Perpetual License, 25 managed devices: $11,600
• LiveNX WAN annual maintenance, 25 devices: $2,900
• LiveNX SMB annual maintenance, 25 devices: $2,400
• LiveNX WAN annual maintenance, 50 devices: $5,400
• LiveNX WAN annual maintenance, 100 devices: $8,200
• LiveNX WAN annual maintenance, 200 devices: $16,000
• LiveNX WAN annual maintenance, 500 devices: $38,100
• LiveNX WAN annual maintenance, 1,000 devices: $71,000
• LiveNX WAN annual maintenance, 2,500 devices: $136,900
• LiveNX WAN annual maintenance, 5,000 devices: $198,900
• LiveNX WAN 1-year subscription, 25 devices: $6,300
• LiveNX WAN 1-year subscription, 50 devices: $11,700
• LiveNX WAN 1-year subscription, 100 devices: $18,100
• LiveNX WAN 1-year subscription, 200 devices: $35,100
• LiveNX WAN 1-year subscription, 500 devices: $83,800
• LiveNX WAN 1-year subscription, 1,000 devices: $156,000
• LiveNX WAN 1-year subscription, 2,500 devices: $301,200
• LiveNX WAN 1-year subscription, 5,000 devices: $437,600
• LiveNX SMB 1-year subscription, 25 devices: $5,200

LiveAction User Reviews

• Capterra/GetApp/Software Advice 4 (1 Reviews)
• G2 4.6 (41 Reviews)
• Gartner 4.9 (5 Reviews)
• PeerSpot 3.5 (3 Reviews)
• TrustRadius 9 (9 Votes)

Call Quality Monitoring (CQM) software is an essential tool for businesses that rely on VoIP technology for their communication needs. These tools allow businesses to monitor the quality of individual calls, capturing and analyzing data such as call duration, call quality, and call drop rates to identify and resolve issues with call quality. With the rise of remote work and virtual communication, ensuring clear and reliable voice communication is more critical than ever before.

It's important to note that we did not go in-depth with their features, pricing and capabilities, as we are not experts in call quality analysis. We encourage businesses to conduct their own research and consult with industry experts to find the best CQM solution for their specific needs. We might partner with a VoIP expert to help us in this section in a future date.

In this section, we'll explore seven of the best call quality monitoring software tools available in 2023, designed to help businesses improve their call quality and ensure smooth and effective communication.

CallTools is a cloud-based call center software that offers various features for businesses to manage their inbound and outbound call center operations. This software provides a range of tools to improve the productivity and efficiency of call center agents, such as automated dialing, call routing, and CRM integration.

CallTools provides a variety of dialing modes, including predictive, power, and preview dialing, which allows agents to quickly and efficiently reach out to customers. The software's auto-dialer feature automatically dials a list of numbers and connects agents with customers who answer, eliminating the need for manual dialing. With power dialing, CallTools maximizes agent productivity by dialing a predetermined number of lines per agent. Preview dialing enables agents to preview customer information and decide whether to accept the call before making the connection.

CallTools also provides call recording capabilities, which can be used for training purposes, as well as to monitor and improve call quality. The software integrates with several popular CRMs, such as Salesforce and Zoho, allowing agents to access customer data in real-time and make informed decisions.

In addition to these features, CallTools provides real-time monitoring and reporting capabilities. Managers can monitor agent performance in real-time and track key performance indicators such as call volume, talk time, and call duration. CallTools also provides detailed reporting and analytics, allowing managers to identify trends and optimize their call center operations.

Overall, CallTools is a comprehensive call center software that provides a range of tools to help businesses manage their inbound and outbound call center operations efficiently. Its features help to improve the productivity of call center agents, monitor and improve call quality, and optimize call center operations through real-time monitoring and analytics.

Talkdesk is a cloud-based contact center software that offers a comprehensive suite of call center tools for businesses of all sizes. With its user-friendly interface and advanced features, Talkdesk enables organizations to manage their customer interactions, improve agent performance, and enhance the overall customer experience.

One of the key features of Talkdesk is its call quality monitoring capabilities. The software provides real-time insights into call quality metrics such as call clarity, connection strength, and call duration. This allows businesses to quickly identify and address any issues with call quality, ensuring that their customers have a positive experience.

Talkdesk also offers a range of advanced reporting and analytics features that allow businesses to track and analyze call quality and other key performance metrics over time. This includes detailed call logs, call recordings, and a variety of customizable reports and dashboards.

In addition to call quality monitoring, Talkdesk offers a range of other call center tools such as automatic call distribution, interactive voice response, and workforce management. The software is highly scalable and can be customized to meet the specific needs of each business.

Overall, Talkdesk is an excellent choice for businesses that want a comprehensive call center solution with advanced call quality monitoring capabilities. With its user-friendly interface, powerful features, and extensive reporting and analytics capabilities, Talkdesk is a top choice for businesses looking to enhance the customer experience and improve agent performance.

Five9 is a cloud-based contact center software that provides organizations with a range of features, including omni-channel routing, workforce management, and speech analytics. The software is designed to improve customer experience by providing agents with the tools they need to deliver high-quality customer service.

One of the key features of Five9 is its call quality monitoring (CQM) functionality. This feature enables users to monitor call quality in real-time and identify issues that could potentially impact customer satisfaction. CQM helps to ensure that agents are delivering a high level of service, and that customer inquiries are being resolved quickly and effectively.

Five9's CQM software allows users to track call quality metrics such as call duration, call quality, and call drop rates. This data can be used to identify trends and patterns in call quality, and to identify areas where improvements can be made. For example, if a particular agent or team is consistently receiving poor call quality ratings, Five9's CQM software can help to pinpoint the underlying cause and provide recommendations for improvement.

Another key feature of Five9's CQM software is its ability to integrate with other tools and systems, such as workforce management software and speech analytics tools. This integration allows users to gain a more complete picture of call quality and customer experience, and to identify areas for improvement more effectively.

Overall, Five9's call quality monitoring software is a powerful tool that can help organizations to improve their customer service and enhance customer satisfaction. By providing real-time monitoring and analysis of call quality metrics, Five9 enables users to identify and address issues quickly and effectively, and to provide their customers with the high level of service they expect.

Ringover is a cloud-based communication platform that offers a range of solutions for businesses, including voice over IP (VoIP) services. The company aims to provide an all-in-one solution that enables businesses to manage their communication needs, from call handling and messaging to video conferencing and screen sharing.

Ringover's CQM software provides real-time monitoring of call quality to help businesses identify and resolve issues quickly. The platform captures data such as call duration, call quality, and call drop rates, allowing businesses to track their call performance and identify areas for improvement.

Ringover also offers advanced features such as call recording and transcription, which can help businesses improve their customer service and ensure compliance with industry regulations. The platform is easy to use and can be accessed from any device with an internet connection, making it a convenient and flexible solution for businesses of all sizes.

In addition to its CQM software, Ringover also provides VoIP services that enable businesses to make and receive calls using their internet connection. The platform offers a range of features, including virtual phone numbers, automatic call routing, and call analytics, to help businesses manage their calls more efficiently and effectively.

Overall, Ringover's CQM software and VoIP services offer businesses a comprehensive solution for managing their communication needs. With its advanced features, ease of use, and flexibility, Ringover is a reliable choice for businesses looking to improve their call quality and streamline their communication processes.

Convoso is a cloud-based contact center software designed to help businesses increase their sales and improve customer service. It offers a wide range of features including predictive dialing, lead management, call recording, call routing, and more.

One of the key features of Convoso is its call quality monitoring (CQM) software. This feature allows users to monitor the quality of individual VoIP calls in real-time, which is essential for identifying and resolving issues that could impact customer satisfaction.

Convoso's CQM software captures and analyzes data such as call duration, call quality, and call drop rates. It provides users with detailed reports and dashboards, giving them a clear view of their call quality and allowing them to quickly identify any issues.

In addition to its CQM software, Convoso offers a range of other features that can help businesses improve their customer service and sales. Its lead management system, for example, allows businesses to efficiently manage their leads and ensure that they are following up with them in a timely manner.

Overall, Convoso is a powerful cloud-based contact center software that offers a range of features to help businesses improve their sales and customer service. Its call quality monitoring feature is particularly useful for businesses that rely on VoIP calls and need to ensure that their calls are of high quality and free of issues that could impact customer satisfaction.

Nextiva Call Center is a cloud-based contact center solution designed for businesses of all sizes. The platform offers a range of features such as call routing, IVR, call monitoring, reporting, and analytics, all aimed at enhancing customer experience and improving agent productivity.

Nextiva Call Center's CQM feature provides real-time monitoring of call quality, enabling users to detect any issues with call quality and ensure that their customers' calls are not impacted. The platform also includes a call recording feature, which allows users to capture and store recordings of calls for quality assurance and compliance purposes.

The platform's analytics and reporting capabilities enable users to gain insights into call center performance, such as call volume, wait times, and agent performance. This data can be used to optimize call center operations, improve agent training, and enhance customer experience.

Nextiva Call Center is also designed to integrate with other Nextiva products, such as Nextiva Office and Nextiva CRM, providing users with a comprehensive business communication solution. With its user-friendly interface and flexible pricing plans, Nextiva Call Center is a top choice for businesses looking to improve their call center operations and customer experience.

Playvox is a cloud-based contact center workforce optimization platform that offers quality assurance, performance management, coaching, training, and gamification features. Its CQM feature enables users to monitor the quality of individual calls in real-time and identify issues that could impact customer satisfaction. The platform captures data such as call duration, call quality, and call drop rates, allowing supervisors to evaluate agent performance and ensure compliance with company standards.

Playvox's quality assurance capabilities allow supervisors to evaluate and score calls based on predefined criteria such as customer service skills, product knowledge, and adherence to scripts. The platform also provides call recording and playback features, enabling supervisors to review calls and provide feedback to agents. With Playvox's performance management tools, supervisors can set performance goals, track progress, and provide coaching and training to agents as needed.

Gamification features in Playvox enable organizations to motivate and engage agents by creating friendly competition and incentivizing performance. The platform includes leaderboards, badges, and other recognition features that can help boost agent morale and performance.

In addition to its CQM and workforce optimization features, Playvox integrates with a variety of popular contact center platforms, including Zendesk, Salesforce, and Freshdesk. This enables organizations to consolidate their contact center operations and streamline their workflows.

Overall, Playvox offers a comprehensive set of tools for contact center workforce optimization, including robust CQM capabilities. Its combination of quality assurance, performance management, coaching, training, and gamification features make it a versatile platform for organizations looking to improve their contact center operations and customer satisfaction.

Genesys Cloud CX is a cloud-based contact center solution that provides a unified platform for managing customer interactions across channels. It offers a range of features including omnichannel routing, workforce optimization, and advanced analytics to help organizations deliver personalized customer experiences.

With Genesys Cloud CX, users can monitor and manage call quality in real-time with its CQM feature. This allows users to identify and resolve issues that could impact customer satisfaction. The platform also offers VoIP protocol analyzer capabilities to help organizations optimize their VoIP infrastructure for improved call quality.

In addition to call quality monitoring and VoIP protocol analysis, Genesys Cloud CX includes advanced analytics capabilities that enable organizations to gain insights into customer behavior and preferences. This helps businesses deliver personalized experiences and optimize their operations for improved efficiency and customer satisfaction.

Genesys Cloud CX is highly scalable and can be customized to meet the needs of businesses of all sizes. It supports a wide range of integrations with third-party applications and can be easily deployed across multiple locations. Its user-friendly interface and comprehensive feature set make it a top choice for organizations looking to enhance their contact center operations and deliver exceptional customer experiences.

While newer network performance monitoring tools have emerged with a focus on VoIP monitoring, there are still many traditional network monitoring software solutions available that offer robust features for monitoring VoIP traffic. These tools have been around for years and have been refined to handle the complexities of managing networks, including VoIP traffic. In this section, we will explore the 8 best traditional network monitoring software solutions for VoIP monitoring of 2023.

Traditional network monitoring software has been the foundation of network management for years, allowing IT teams to monitor and manage network devices, troubleshoot issues, and ensure network availability. While these tools were not originally designed with VoIP traffic in mind, they are still effective at monitoring and managing VoIP traffic on the network.

We will provide an overview of each tool, including its features, pricing, customer reviews, and support, to help you make an informed decision about which tool is right for your business. So, let's dive into the 8 best traditional network monitoring software solutions for VoIP monitoring in 2023.

PRTG Network Monitor is a network management software solution that provides real-time network monitoring, performance analysis, and alerting. PRTG allows IT teams to monitor network devices, services, and applications, ensuring network availability and performance.

PRTG's key features include network monitoring, bandwidth monitoring, server monitoring, and custom sensors. Its network monitoring feature enables IT teams to monitor network devices such as routers, switches, servers, and access points, while its bandwidth monitoring feature allows organizations to monitor bandwidth utilization and optimize network performance. The server monitoring feature provides real-time insights into server performance, including CPU usage, memory usage, and disk space. The custom sensors feature allows organizations to monitor custom devices, applications, and services, providing flexibility and customization in network monitoring.

PRTG also offers a range of integrations with third-party tools, including ITSM platforms, cloud platforms, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows.

Overall, PRTG Network Monitor is a comprehensive network management software solution that provides organizations with real-time visibility and control over network infrastructure and performance. Its flexible and customizable sensors, as well as its advanced monitoring capabilities, make it a popular choice for businesses of all sizes, particularly those that require customized monitoring and alerting.

• Network Monitor (On-Premise) per Server Licence / Perpetual Licence
  • PRTG 500 Aspects - 50 Devices - $1 899
  • PRTG 1000 Aspects - 100 Devices - $3 599
  • PRTG 2500 Aspects - 250 Devices - $7 399
  • PRTG 5000 Aspects - 500 Devices - $12 999
  • PRTG XL (10 000) Aspects - 1000 Devices - $16 899
  • Network Monitor Maintenance Licence
    • PRTG 500 $ 475
    • PRTG 1000 $ 900
    • PRTG 2500 $ 1,850
    • PRTG 5000 $ 3,250
    • PRTG XL1/10 000 $ 4,225
• Enterprise Monitor (On-Premise)
  • Starting at $ 17,599 (per year)
• Hosted Monitor (per year)
  • Hosted 500 Aspects - 50 Devices - $1 699
  • Hosted 1000 Aspects - 100 Devices - $3 5249
  • Hosted 2500 Aspects - 250 Devices - $6 999
  • Hosted 5000 Aspects - 500 Devices - $11 799
  • Hosted XL (10 000) Aspects - 1000 Devices - $16 999

PRTG User Reviews

• Capterra/GetApp/Software Advice 4.6 (171 Reviews)
• G2 4.5 (84 Reviews)
• Gartner 4.6 (236 Reviews)
• PeerSpot 4.5 (4 Reviews)
• TrustRadius 8.6 (212 Votes)
• TrustPilot 4.4 (1055 Reviews)

ManageEngine OpManager is a network management software solution that provides comprehensive network monitoring, performance analysis, and fault management in real-time. OpManager allows IT teams to monitor network devices, services, and applications from a single console, ensuring network availability and performance.

OpManager's key features include network monitoring, network mapping, bandwidth monitoring, and network fault management. Its network monitoring feature allows IT teams to monitor network devices such as routers, switches, servers, and access points, while its network mapping feature provides a graphical representation of the network infrastructure, enabling IT teams to visualize network topology and analyze network traffic. The bandwidth monitoring feature enables organizations to monitor bandwidth utilization, detect network congestion, and optimize network performance. The network fault management feature provides real-time alerts and notifications for network issues, enabling IT teams to quickly identify and resolve issues before they impact users.

OpManager also offers a range of integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows.

Overall, ManageEngine OpManager is a comprehensive network management software solution that provides organizations with real-time visibility and control over network infrastructure and performance. Its advanced monitoring capabilities make it a popular choice for businesses of all sizes, particularly those that rely on network infrastructure and applications to drive their business.

Here's the list of OpManager's licensing model for the Standard and Professional Editions:

OpManager Standard Edition:

• 10 Devices Pack with 2 Users: US$95 (AMS included)
• 25 Devices Pack with 2 Users: US$245 (AMS included)
• 50 Devices Pack with 2 Users: US$445 (AMS included)
• 100 Devices Pack with 2 Users: US$795 (AMS included)
• 250 Devices Pack with 2 Users: US$1,845 (AMS included)
• 500 Devices Pack with 2 Users: US$2,895 (AMS included)
• 1000 Devices Pack with 2 Users: US$4,095 (AMS included)

OpManager Professional Edition:

• 10 Devices Pack with 2 Users: US$145 (AMS included)
• 25 Devices Pack with 2 Users: US$345 (AMS included)
• 50 Devices Pack with 2 Users: US$645 (AMS included)
• 100 Devices Pack with 2 Users: US$1,145 (AMS included)
• 250 Devices Pack with 2 Users: US$2,645 (AMS included)
• 500 Devices Pack with 2 Users: US$3,845 (AMS included)
• 1000 Devices Pack with 2 Users: US$5,995 (AMS included)

Note: AMS stands for Annual Maintenance and Support

Manage Engine OPManager User Reviews:

• Capterra/GetApp/Software Advice 4.7 (47 Reviews)
• G2 4.3 (39 Reviews)
• Gartner 4.5 (57 Reviews)
• PeerSpot 4.5 (4 Reviews)
• TrustRadius 7.8 (63 Votes)

SolarWinds Network Performance Monitor (NPM) is a robust network monitoring and management software solution that provides comprehensive network visibility and control. It offers a range of features designed to help IT teams monitor and manage network devices, applications, and traffic in real-time, ensuring optimal network performance and availability.

SolarWinds NPM's key features include network performance monitoring, automated network discovery, device inventory management, and customizable dashboards. The network performance monitoring feature provides real-time insights into network performance, including packet loss, latency, and jitter, helping IT teams quickly identify and resolve issues. The automated network discovery feature enables IT teams to discover and map all devices on the network, ensuring comprehensive network visibility. The device inventory management feature provides a centralized view of all network devices, enabling IT teams to monitor and manage network devices effectively. The customizable dashboards feature allows IT teams to customize dashboards and reports to their needs and preferences.

In addition, SolarWinds NPM also offers a range of integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows, enhancing its flexibility and scalability.

Overall, SolarWinds NPM is a powerful network monitoring and management software solution that provides organizations with comprehensive network visibility and control. Its advanced monitoring capabilities, device inventory management, and customizable dashboards make it a popular choice for businesses of all sizes, particularly those that require a flexible and scalable network monitoring solution to ensure optimal network performance and availability.

NPM is licensed by the largest number of the following element types:

• Nodes: include entire devices (routers, switches, servers, APs)
• Interfaces: include switch ports, physical/virtual interfaces, VLANs, port-channel interfaces. Interface count is usually the largest.
• Note: unmanaged interfaces still consume a license. To prevent interfaces from consuming a license, remove them from monitoring via List Resources.
• Volumes: are equal to the logical disks you monitor

SolarWinds Network Performance Monitor (NPM)

$1 785 – $40,689 per year based on elements (Perpetual Pricing)

• Up to 100 Elements - $1 785 ($3 265)
• Up to 250 Elements - $4 189 ($8 053)
• Up to 500 Elements - $6 597 ($12 862)
• Up to 2000 Elements - $12 167 ($24 149)
• Up to 12 000 Elements* $20 286 ($40 689)

SolarWinds User Reviews

• Capterra/GetApp/Software Advice 4.5 (69 Reviews)
• G2 4.5 (210 Reviews)
• Gartner 4.4 (467 Reviews)
• PeerSpot 4 (47 Reviews)
• Spiceworks 4.2 (10 Reviews)
• TrustRadius 8.7 (588 Votes)

ScienceLogic is an advanced network monitoring and management software solution that provides comprehensive visibility into network performance and availability. It offers a range of features designed to help IT teams monitor and manage network devices, applications, and infrastructure in real-time, ensuring optimal network performance and availability.

ScienceLogic's key features include network performance monitoring, topology mapping, root cause analysis, and automated workflows. The network performance monitoring feature provides real-time insights into network performance, including packet loss, latency, and jitter, enabling IT teams to identify and troubleshoot issues quickly. The topology mapping feature provides a graphical representation of the network infrastructure, enabling IT teams to visualize network topology and analyze network traffic. The root cause analysis feature automatically correlates events across the network to pinpoint the root cause of issues. The automated workflows feature streamlines and automates IT processes, enabling IT teams to focus on higher-level tasks.

ScienceLogic also offers a range of integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms. Its APIs and SDKs enable organizations to build custom integrations and automate workflows, enhancing its flexibility and scalability.

Overall, ScienceLogic is a powerful network monitoring and management software solution that provides organizations with comprehensive visibility and control over network infrastructure and performance. Its advanced monitoring capabilities, automated workflows, and root cause analysis make it a popular choice for businesses of all sizes, particularly those that require a robust and scalable network monitoring solution to ensure optimal network performance and availability.

Based on this scenario, here's an estimate of what the pricing might look like for each of ScienceLogic's pricing tiers:

1. Hybrid Cloud Monitoring - The starting price for this tier is $7.50 per node per month. For 500 nodes, the total monthly cost would be $3,750. However, volume pricing is available, so the actual cost may be lower depending on the number of nodes being monitored.
2. Service Centric Operations - The starting price for this tier is $15 per node per month. For 500 nodes, the total monthly cost would be $7,500. Again, volume pricing is available, so the actual cost may be lower.
3. Intelligent Automated Operations - The starting price for this tier is $22.50 per node per month. For 500 nodes, the total monthly cost would be $11,250. As with the other tiers, volume pricing may be available to lower the overall cost.

ScienceLogic User Reviews

• Capterra/GetApp/Software Advice 4.5 (2 Reviews)
• G2 4.5 (8 Reviews)
• Gartner 4.5 (29 Reviews)
• PeerSpot 4.1 (8 Reviews)
• TrustRadius 8.6 (335 Votes)

LogicMonitor is a cloud-based IT infrastructure monitoring platform that provides real-time visibility and control over IT infrastructure and applications. With its comprehensive monitoring capabilities, LogicMonitor allows IT teams to monitor network devices, cloud services, servers, and applications, ensuring optimal performance and availability.

LogicMonitor's key features include infrastructure monitoring, cloud monitoring, application monitoring, and performance monitoring. Its infrastructure monitoring feature allows IT teams to monitor network devices, servers, and storage devices, while its cloud monitoring feature provides real-time insights into the performance and availability of cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). The application monitoring feature enables organizations to monitor the performance and availability of web and cloud-based applications, while its performance monitoring feature provides real-time insights into network performance, detecting issues such as packet loss, latency, and jitter.

While LogicMonitor offers a range of monitoring capabilities, it does not offer a specific UC Monitoring or VoIP Monitoring feature. However, its application monitoring and performance monitoring features can provide insights into the performance and availability of VoIP applications and infrastructure.

Overall, LogicMonitor is a comprehensive IT infrastructure monitoring platform that provides organizations with real-time visibility and control over IT infrastructure and applications. Its advanced monitoring capabilities, along with its cloud-based platform, make it a popular choice for businesses of all sizes, particularly those with complex IT environments.

Based on customer reviews on Reddit and TrustPilot, LogicMonitor pricing can range from $5 to $9 per device per month, depending on the number of devices being monitored.

To give some examples, let's consider annual pricing for different scenarios:

• 100 devices at $9 per device per month would cost $10,800 per year.
• 350 devices at $7 per device per month would cost $29,400 per year.
• 750 devices at $5 per device per month would cost $45,000 per year.

LogicMonitor User Reviews:

• Capterra/GetApp/Software Advice 4.7 (72 Reviews)
• G2 4.5 (458 Reviews)
• Gartner 4.6 (57 Reviews)
• PeerSpot 4.4 (10 Reviews)
• TrustRadius 8.3 (292 Votes)

Auvik is a cloud-based network management software solution that provides real-time network monitoring, inventory management, and documentation. With its advanced monitoring capabilities, Auvik allows IT teams to monitor network devices, services, and applications, ensuring optimal network performance and availability.

Auvik's key features include network monitoring, network inventory management, network documentation, and network mapping. Its network monitoring feature provides real-time insights into network performance, including packet loss, latency, and jitter, helping IT teams quickly identify and resolve issues. The network inventory management feature provides a centralized view of all network devices, enabling IT teams to monitor and manage network devices effectively. The network documentation feature provides an up-to-date record of the network infrastructure, ensuring compliance and reducing errors. The network mapping feature provides a graphical representation of the network infrastructure, enabling IT teams to visualize network topology and analyze network traffic.

While Auvik does not offer a specific UC Monitoring or VoIP Monitoring feature on their website, its network monitoring capabilities can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, Auvik offers integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms, enhancing its flexibility and scalability.

Overall, Auvik is a powerful cloud-based network management software solution that provides organizations with real-time visibility and control over network infrastructure and performance. Its advanced monitoring capabilities, along with its network inventory management and documentation features, make it a popular choice for businesses of all sizes, particularly those that require a flexible and scalable network monitoring solution to ensure optimal network performance and availability.

Here is a pricing for Auvik's Basic and Performance plans for 50 devices that was accessible in web reviews and reddit.

• Auvik's Basic plan would cost approximately $16 per device per month for 50 devices, resulting in a total monthly cost of $800.
• Auvik's Performance plan would cost approximately $26 per device per month for 50 devices, resulting in a total monthly cost of $1,300.

Auvik User Reviews

• Capterra/GetApp/Software Advice 4.6 (70 Reviews)
• G2 4.7 (218 Reviews)
• Gartner 4.5 (78 Reviews)
• PeerSpot 4.4 (108 Reviews)
• TrustRadius 8.8 (154 Votes)

Icinga is an open-source network monitoring software solution that provides comprehensive network monitoring, alerting, and reporting. With its advanced monitoring capabilities, Icinga allows IT teams to monitor network devices, services, and applications, ensuring optimal network performance and availability.

Icinga's key features include network monitoring, alerting, reporting, and customization. Its network monitoring feature provides real-time insights into network performance, including packet loss, latency, and jitter, helping IT teams quickly identify and resolve issues. The alerting feature provides customizable alerts and notifications, ensuring IT teams are notified of issues promptly. The reporting feature provides detailed reports on network performance, enabling IT teams to analyze network trends and identify areas for improvement. The customization feature enables organizations to customize the monitoring dashboard and reports to their needs and preferences.

While Icinga does not offer a specific UC Monitoring or VoIP Monitoring feature on their website, its advanced network monitoring capabilities can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, Icinga offers integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms, enhancing its flexibility and scalability.

Overall, Icinga is a powerful open-source network monitoring software solution that provides organizations with comprehensive network visibility and control. Its advanced monitoring capabilities, along with its customizable alerts and reports, make it a popular choice for businesses of all sizes, particularly those that require a flexible and customizable network monitoring solution to ensure optimal network performance and availability.

Icinga is free to use and offers a support plan for customers. There is no pricing available for Icinga support.

A user pointed out that the announcement about Icinga moving to a subscription-based model was made in 2022 and only affects Red Hat Enterprise Linux, SUSE Linux Enterprise Server, and Amazon Linux. The user also mentioned that users can still build the agent for free, and the subscription is only required for non-community Linuxes and the official packages.

Icinga User Reviews

• Capterra/GetApp/Software Advice 4.4 (11 Reviews)
• G2 4.4 (19 Reviews)
• Gartner 4.6 (55 Reviews)
• PeerSpot 3.8 (3 Reviews)
• TrustRadius 8.6 (20 Votes)

Progress Whatsup Gold is a network monitoring software solution that provides real-time network monitoring, performance analysis, and alerting. With its advanced monitoring capabilities, Whatsup Gold allows IT teams to monitor network devices, services, and applications, ensuring optimal network performance and availability.

What's Up Gold's key features include network monitoring, network performance monitoring, application monitoring, and customizable dashboards. Its network monitoring feature provides real-time insights into network performance, including packet loss, latency, and jitter, helping IT teams quickly identify and resolve issues. The network performance monitoring feature provides comprehensive insights into network performance, enabling IT teams to optimize network performance and availability. The application monitoring feature allows organizations to monitor the performance and availability of applications, ensuring optimal application performance. The customizable dashboards feature allows IT teams to customize dashboards and reports to their needs and preferences.

While What's Up Gold does not offer a specific UC Monitoring or VoIP Monitoring feature on their website, its network performance monitoring capabilities can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, What's Up Gold offers integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms, enhancing its flexibility and scalability.

Overall, Progress What's Up Gold is a comprehensive network monitoring software solution that provides organizations with real-time visibility and control over network infrastructure and performance. Its advanced monitoring capabilities, along with its customizable dashboards and application monitoring, make it a popular choice for businesses of all sizes, particularly those that require a flexible and scalable network monitoring solution to ensure optimal network performance and availability.

While Progress WhatsUp Gold does not publicly disclose pricing information on their website, it is possible to find pricing information from third-party vendors such as Newegg for some product packages. For example, Newegg lists a package called "WhatsUp Gold Premium 25 New Devices with 1 Year Service" with a product code of #NM-69VS-0170, which is priced at $2,740.00. However, it's important to note that pricing may vary depending on the specific package and vendor. Therefore, businesses are encouraged to reach out to Progress directly or authorized resellers to obtain accurate and up-to-date pricing information.

Progress WhatsUpGoldUser Reviews

• Capterra/GetApp/Software Advice 4.5 ( 221 Reviews)
• G2 4.4 (237 Reviews)
• Gartner 4.4 (79 Reviews)
• PeerSpot 3.6 (7 Reviews)
• TrustRadius 7.7 (61 Votes)

As businesses continue to rely on VoIP communication, it is crucial to ensure the optimal performance and availability of VoIP applications and infrastructure. This is where Application Performance Monitoring (APM) tools come in. APM tools can provide real-time insights into the performance and availability of VoIP applications and infrastructure, allowing IT teams to quickly identify and resolve issues. In this section, we'll take a look at the 6 best APM tools for VoIP monitoring in 2023.

These tools have been chosen based on their advanced monitoring capabilities, ease of use, and ability to provide real-time insights into the performance and availability of VoIP applications and infrastructure.

Datadog is a cloud-based monitoring and analytics platform that provides real-time visibility into infrastructure, applications, and logs. With its advanced monitoring capabilities, Datadog allows IT teams to monitor and troubleshoot issues across distributed systems, ensuring optimal performance and availability.

Datadog's key features include infrastructure monitoring, application performance monitoring (APM), log management, and real user monitoring (RUM). Its infrastructure monitoring feature provides real-time insights into the performance and availability of network devices, servers, and cloud services. Its APM feature allows organizations to monitor the performance of applications, identify bottlenecks, and optimize performance. Its log management feature provides centralized log management and analysis, enabling organizations to troubleshoot issues across distributed systems. Its RUM feature provides visibility into how users interact with applications, enabling IT teams to optimize user experience.

While Datadog does not offer a specific UC Monitoring or VoIP Monitoring feature on their website, its APM feature can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, Datadog offers integrations with third-party tools, including ITSM platforms, orchestration tools, and incident response platforms, enhancing its flexibility and scalability.

Overall, Datadog is a powerful cloud-based monitoring and analytics platform that provides organizations with real-time visibility and control over infrastructure, applications, and logs. Its advanced monitoring capabilities, along with its extensive integrations, make it a popular choice for businesses of all sizes, particularly those with complex and distributed IT environments that require a robust and scalable monitoring solution to ensure optimal performance and availability.

Datadog offers a range of pricing plans for their cloud monitoring and analytics platform, designed to meet the needs of different businesses and use cases. Their plans are based on a consumption-based pricing model, which means that customers only pay for the resources they use, such as the number of hosts or containers monitored, and the amount of data ingested and retained.

It's important to note that these prices are subject to change and may vary depending on the specific needs of each business.

• Network Performance Monitoring - Starting at $ 5 Per host, per month - Billed annually or $7.20 on-demand
• Network Device Monitoring - Starting at $ 7 Per device, per month (Billed annually or $10.20 on-demand)

Based on the pricing information available on Datadog's website, here's a pricing scenario for 50 devices:

Let's assume that we want to monitor the network performance of 50 devices using Datadog's Network Performance Monitoring plan. The starting price for this plan is $5 per host, per month, billed annually. Therefore, to monitor 50 devices, we would need to purchase 50 hosts, which would cost us $250 per month or $3,000 per year.

Alternatively, if we wanted to monitor the devices themselves using Datadog's Network Device Monitoring plan, the starting price for this plan is $7 per device, per month, billed annually. Therefore, to monitor 50 devices, we would need to purchase 50 devices, which would cost us $350 per month or $4,200 per year.

It's important to note that these prices are subject to change and may vary depending on the specific needs of each business. Additionally, Datadog offers various pricing plans with different features and capabilities, so it's recommended to review their website and speak with a sales representative to determine the best plan and pricing for your specific use case.

Datadog User Reviews

• Capterra/GetApp/Software Advice 4.6 (215 Reviews)
• G2 4.3 (409 Reviews)
• Gartner 4.5 (446 Reviews)
• PeerSpot 4.3 (106 Reviews)
• TrustRadius 8.6 (193 Votes)

AppDynamics is a cloud-based application performance monitoring (APM) solution that provides real-time visibility into the performance of applications, infrastructure, and user experience. AppDynamics is designed to help organizations improve the performance and availability of their critical applications, optimize user experience, and drive business outcomes.

AppDynamics offers advanced APM features such as application performance monitoring, business transaction monitoring, end-user monitoring, database monitoring, and custom dashboards. These features enable IT teams to monitor, troubleshoot, and optimize application performance, ensuring optimal performance and availability for end-users.

While AppDynamics does not offer specific UC Monitoring or VoIP Monitoring features on their website, its APM features can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, AppDynamics offers integrations with third-party tools, such as collaboration tools, ITSM platforms, and incident response platforms, enhancing its flexibility and scalability.

Overall, AppDynamics is a powerful cloud-based APM solution that provides organizations with real-time visibility and control over application performance, infrastructure, and user experience. Its advanced APM capabilities, along with its integrations with third-party tools, make it a popular choice for businesses of all sizes, particularly those with complex and distributed IT environments that require a robust and scalable monitoring solution to ensure optimal performance and availability.

AppDynamics, a cloud-based APM solution, offers pricing plans tailored to the needs of different businesses and use cases. For instance, their Essentials plan starts at $3,600 per year for 1 application with up to 1,000 nodes. It provides basic APM features like application performance monitoring, business transaction monitoring, and infrastructure visibility. On the other hand, their Pro plan starts at $17,800 per year for 1 application with up to 1,000 nodes and includes advanced APM features such as end-user monitoring, database monitoring, and custom dashboards.

For larger enterprises, AppDynamics offers the Advanced and Peak plans, which include additional features like analytics, machine learning, and multi-cloud support. The Advanced plan starts at $35,500 per year for 1 application with up to 5,000 nodes, while the Peak plan starts at $71,100 per year for 1 application with up to 10,000 nodes. It's worth noting that pricing may vary depending on the specific needs of each business, and AppDynamics offers custom plans for those with more complex environments.

AppDynamics User Reviews

• Capterra/GetApp/Software Advice 4.6 (29 Reviews)
• G2 4.5 (898 Reviews)
• Gartner 4.5 (1 458 Reviews)
• PeerSpot 3.8 (31 Reviews)
• TrustRadius 8.4 (162 Votes)

Dynatrace is a cloud-based software intelligence platform that provides real-time insights into the performance and availability of applications, infrastructure, and user experience. Dynatrace is designed to help organizations optimize the performance of their critical applications, improve user experience, and drive business outcomes.

Dynatrace offers advanced monitoring features such as application performance monitoring, infrastructure monitoring, digital experience monitoring, and cloud automation. These features enable IT teams to monitor and troubleshoot performance issues, proactively identify and resolve problems, and optimize application performance.

While Dynatrace does not offer specific UC Monitoring or VoIP Monitoring features on their website, its monitoring features can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, Dynatrace offers integrations with third-party tools, such as ITSM platforms, incident response platforms, and collaboration tools, enhancing its flexibility and scalability.

Overall, Dynatrace is a powerful cloud-based software intelligence platform that provides organizations with real-time visibility and control over application performance, infrastructure, and user experience. Its advanced monitoring capabilities, along with its integrations with third-party tools, make it a popular choice for businesses of all sizes, particularly those with complex and distributed IT environments that require a robust and scalable monitoring solution to ensure optimal performance and availability.

Dynatrace pricing is not necessarily simple, as it can vary based on a number of factors such as the level of services and support needed, the size and complexity of the environment being monitored, and the length of the contract.

• Full-stack monitoring - Starts at $69 per month billed annually, per 8 GB Host
• Infrastructure monitoring - Starts at $21 per month billed annually, per 8 GB Host
• Digital experience monitoring - Starts at $11per month billed annually, 10k Digital Experience Monitoring Units

Dynatrace User Reviews

• Capterra/GetApp/Software Advice : 4.5 (47 Reviews)
• G2 4.5 (1 101 Reviews)
• Gartner 4.5 (1 458 Reviews)
• PeerSpot 4.2 (29 Reviews)
• TrustRadius 8.5 (542 Votes)

Splunk is a cloud-based platform that provides real-time insights and analytics into machine-generated data, including application logs, system metrics, and network traffic. Splunk is designed to help organizations make data-driven decisions, improve IT operations, and enhance security and compliance.

Splunk offers advanced monitoring features such as application performance monitoring, infrastructure monitoring, log management, and security information and event management (SIEM). These features enable IT teams to monitor, troubleshoot, and optimize application performance, ensure infrastructure availability, and detect and respond to security threats.

While Splunk does not offer specific UC Monitoring or VoIP Monitoring features on their website, its monitoring features can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, Splunk offers integrations with third-party tools, such as ITSM platforms, incident response platforms, and collaboration tools, enhancing its flexibility and scalability.

Overall, Splunk is a powerful cloud-based platform that provides organizations with real-time insights and analytics into machine-generated data. Its advanced monitoring capabilities, along with its integrations with third-party tools, make it a popular choice for businesses of all sizes, particularly those with complex and distributed IT environments that require a robust and scalable monitoring solution to ensure optimal performance, availability, and security.

Here's a simple price list for Splunk Observability Cloud Pricing:

• Infrastructure: starts at $15 per host/month, billed annually.
• App & Infra: starts at $60 per host/month, billed annually.
• End-to-End: starts at $75 per host/month, billed annually.

Splunk also offers individual observability offerings with the following starting prices:

• Splunk Infrastructure Monitoring: starts at $15 per host, per month, billed annually.
• Splunk APM: starts at $55 per host, per month, billed annually.
• Splunk RUM: starts at $14 per 10,000 sessions.
• Splunk Synthetic Monitoring: starts at $1 per 10,000 uptime requests.
• Splunk On-Call: starts at $5 per user, per month, billed annually.
• Splunk IT Service Intelligence: pricing available under Workload Pricing and Ingest Pricing plans.

Splunk User Reviews

• Capterra/GetApp/Software Advice 4.5 (185 Reviews)
• G2 4.3 (373 Reviews)
• Gartner 4.3 (1 332 Reviews)
• PeerSpot 3.5 (4 Reviews)
• TrustRadius 8.6 (425 Votes)

Elastic Observability is a cloud-based platform that provides real-time visibility and analysis of logs, metrics, and traces across applications, infrastructure, and user experience. Elastic Observability is designed to help organizations troubleshoot performance issues, optimize application performance, and enhance user experience.

Elastic Observability offers advanced monitoring features such as application performance monitoring, infrastructure monitoring, log management, and distributed tracing. These features enable IT teams to monitor, troubleshoot, and optimize application performance, ensure infrastructure availability, and track user experience across distributed environments.

While Elastic Observability does not offer specific UC Monitoring or VoIP Monitoring features on their website, its monitoring features can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, Elastic Observability offers integrations with third-party tools, such as ITSM platforms, incident response platforms, and collaboration tools, enhancing its flexibility and scalability.

Overall, Elastic Observability is a powerful cloud-based platform that provides organizations with real-time visibility and analysis of logs, metrics, and traces. Its advanced monitoring capabilities, along with its integrations with third-party tools, make it a popular choice for businesses of all sizes, particularly those with complex and distributed IT environments that require a robust and scalable monitoring solution to ensure optimal performance, availability, and user experience.

The pricing for each tier is based on the level of features and support provided. The Standard tier starts at $95 per month and includes core Elastic Stack features, including security, and observability applications for APM, logging, and metrics.

The Gold tier starts at $109 per month and includes everything in the Standard tier plus additional features like reporting, third-party alerting actions, multi-stack monitoring, and optimized workflows for incident response.

The Platinum tier starts at $125 per month and includes everything in the Gold tier plus advanced Elastic Stack security features, machine learning capabilities for anomaly detection, and cross-cluster replication.

The Enterprise tier starts at $175 per month and includes everything in the Platinum tier plus searchable snapshots, support for searchable cold and frozen tiers, and Elastic Maps Server.

All pricing tiers are based on cloud production configurations, with 120 GB storage and 2 zones. Instance type usage-based pricing is also factored in. The pricing may vary based on the customer's specific needs and usage.

Elastic Observability User Reviews

• Capterra/GetApp/Software Advice 4.3 (24 Reviews)
• G2 4.2 (75 Reviews)
• Gartner 4.5 (115 Reviews)
• PeerSpot 3.7 (9 Reviews)
• TrustRadius 8.6 (10 Votes)

New Relic is a cloud-based observability platform that provides real-time insights into the performance of applications, infrastructure, and user experience. New Relic is designed to help organizations optimize the performance and availability of their critical applications, improve user experience, and drive business outcomes.

New Relic offers advanced monitoring features such as application performance monitoring, infrastructure monitoring, digital experience monitoring, and full-stack observability. These features enable IT teams to monitor and troubleshoot performance issues, proactively identify and resolve problems, and optimize application performance.

While New Relic does not offer specific UC Monitoring or VoIP Monitoring features on their website, its monitoring features can provide insights into the performance and availability of VoIP applications and infrastructure. In addition, New Relic offers integrations with third-party tools, such as ITSM platforms, incident response platforms, and collaboration tools, enhancing its flexibility and scalability.

Overall, New Relic is a powerful cloud-based observability platform that provides organizations with real-time insights into the performance of applications, infrastructure, and user experience. Its advanced monitoring capabilities, along with its integrations with third-party tools, make it a popular choice for businesses of all sizes, particularly those with complex and distributed IT environments that require a robust and scalable monitoring solution to ensure optimal performance, availability, and user experience.

New Relic is a performance monitoring and observability tool that provides network performance monitoring and other capabilities for organizations to gain real-time visibility into their infrastructure, applications, and user experience. In terms of pricing, New Relic offers a range of options, from a free Standard plan to Pro and Enterprise plans with additional features and capabilities.

Data Costs (Monthly):

• Standard: Starts at $0/month for 100 GB of data ingested, $0.30/GB beyond free limit
• Pro: Starts at $0/month for 100 GB of data ingested, $0.30/GB beyond free limit
• Enterprise: Starts at $0/month for 100 GB of data ingested, $0.30/GB beyond free limit
• Data Plus: Starts at $0.50/GB beyond free limit for original data ingest or $0.10/GB beyond free limit for New Relic Vulnerability Management with original data option, and starts at $0.50/GB beyond free limit for Data Plus ingest or $0.10/GB beyond free limit for New Relic Vulnerability Management with Data Plus.

User Costs (Monthly):

• Basic users: Standard, Pro, and Enterprise users are all free.
• Core users: Standard, Pro, and Enterprise users are all $49/user.
• Full platform users:
  • Standard: 1 free, $99/additional user (maximum of 5)
  • Pro: $349/user (custom pricing available)
  • Enterprise: $549/user (custom pricing available)

New Relic User Reviews

• Capterra/GetApp/Software Advice 4.5 (165 Reviews)
• G2 4.3 (346 Reviews)
• Gartner 4.5 (1 315 Reviews)
• PeerSpot 4.1 (30 Reviews)
• TrustRadius 8.6 (280 Votes)

This section will highlight 10 alternatives for VoIP monitoring, ranging from open-source network monitoring solutions to packet loss capture technology. These alternatives offer a variety of features and capabilities to help businesses monitor, troubleshoot, and optimize the performance of their VoIP applications and infrastructure.

• Ixia/Keysight Network Performance Monitoring Tool: A real-time traffic superhero that includes advanced packet capture and analysis capabilities. While the website doesn't explicitly mention VoIP monitoring, it provides features such as QoS testing and simulation that can help monitor VoIP traffic.
• Viavi Observer Solutions: This network monitoring solution provides real-time visibility into network traffic and packs a powerful punch with its packet capture and analysis capabilities. The website mentions that it can monitor VoIP traffic to identify issues and troubleshoot problems.
• Gigamon: This network monitoring tool provides real-time visibility into network traffic and uses packet capture and analysis to save the day. While the website doesn't mention VoIP monitoring specifically, it does offer features such as packet slicing and deduplication that can help monitor VoIP traffic.
• Netscout nGeniusOne: This network monitoring tool is a real-time traffic superhero with advanced packet capture and analysis capabilities. The website highlights its ability to monitor VoIP and video traffic to ensure optimal user experience.
• Extrahop Revealx: This network monitoring tool is a superhero that uses machine learning-based analytics to monitor network traffic in real-time. While the website doesn't mention VoIP monitoring specifically, it offers features such as wire data analysis that can help monitor VoIP traffic.
• Skylight: This network monitoring tool provides real-time visibility into network traffic and includes packet capture and analysis capabilities. While the website doesn't mention VoIP monitoring specifically, it offers features such as real-time network performance analytics that can help monitor VoIP traffic.
• Nagios XI: This enterprise-grade solution provides real-time monitoring of network performance metrics and alerting capabilities, along with support for a wide range of devices and protocols. The website doesn't mention VoIP monitoring specifically, but its custom plugin architecture allows users to create plugins for VoIP monitoring.
• LibreNMS: This community-driven network monitoring tool provides real-time monitoring of network performance metrics and event logging, along with support for a variety of devices and protocols. While the website doesn't mention VoIP monitoring specifically, it offers features such as performance graphs and alerts that can help monitor VoIP traffic.
• Zabbix: This comprehensive network monitoring solution provides real-time monitoring of network performance metrics, alerting capabilities, and advanced reporting features. While the website doesn't mention VoIP monitoring specifically, it offers features such as custom item monitoring that can help monitor VoIP traffic.
• OpenNMS: This scalable network monitoring solution provides real-time monitoring of network performance metrics and alerting capabilities, along with support for a variety of devices and protocols. While the website doesn't mention VoIP monitoring specifically, it offers features such as service level monitoring that can help monitor VoIP traffic.

In conclusion, monitoring the quality of VoIP calls and ensuring that the network is functioning efficiently are critical for businesses that rely on VoIP for their communication needs. Whether you need to monitor call quality in real-time, troubleshoot call drop rates, or capture and analyze VoIP-related data, there are a variety of software solutions available to meet your needs.

If you're looking for a user-friendly all-in-one solution for VoIP monitoring, UC monitoring, and network performance monitoring, Obkio is a great option that can be configured in under 10 minutes. Unlike many other solutions on the market, Obkio is not salesy and won't lock you into a contract if it's not the right fit for your needs.

Don't let VoIP issues and intermittent network problems impact your business operations. Take the necessary steps to monitor and optimize your VoIP infrastructure with the right software tools.