Advanced Notification Features with the PagerDuty Integration
Over the last months, customers have been asking us for advanced notification features such as SMS, Voice Calls, Escalation and On-Call Management. These are all great features to simplify the way our customers deal with the notifications they receive from Obkio.
Today, we are announcing that we are enabling such advanced notification features with our PagerDuty integration as a verified PagerDuty Partner.
Once setup, the integration will send all the notification alerts to PagerDuty. Within a notification, custom fields are used inside PagerDuty to allow customers to define their own rules based on the severity of the alert, the group of the agents, and many more criteria.
For example, with the integration, it's easy for a customer to enable SMS notification on Critical notification for the agents inside the group My Critical Agents.
The PagerDuty Digital Operations Management platform revolutionizes real-time businesses by harnessing data from an increasingly complex digital ecosystem, transforming real-time signals to opportunities that empower teams to deliver great customer experiences, improve productivity, focus on innovation, and drive better business results.
The integration is easy to do, just follow the PagerDuty Integration Guide.
Over the next months, we will also release new features such as severity-based notification delays to reduce the number of notifications sent to customers. Contact us if you want to learn more about these new features.