App new release: v1.9 - Third Party Public Agents
Last January, we released the Public Agent feature. With public agents, users can add agents into their account that are operated by Obkio and located in major cloud providers (AWS, Azure, Google). This enables the users to monitor the network performance between their standard agents (located in offices and data centers) and public agents to monitor the performance to the Cloud. At-a-glance, it’s very easy to have a good idea of where the issue is depending on the monitoring data with these public agents.
Today, we are releasing Third Party Public Agents. These new public agents are operated by other companies than Obkio but they are available to use by all customers. This new feature allows service providers to install public agents in their infrastructure so their customer can monitor network performance from their locations to the service provider. This can be used by any service providers offering service over the Internet.
We are very happy to announce that VoiceMeUp, a Canadian-based VoIP solution provider is now offering two public agents, one for each of their data center. "Network Performance is critical to VoIP applications. With Obkio, we have a great monitoring solution for us and our customers." said Marc Bernard, CEO at VoiceMeUp.
When a third party public agent is used, the service provider automatically has access to the same performance metrics between the public agents and the customer agents so it's easier and faster for both parties to troubleshoot performance issues.
If you are a service provider or if you want your service provider to add a third party public agent, contact us and we will be happy to help.