Optimized Notifications - App new release: v1.15
Dealing with notifications in a monitoring software is a complex thing. On one hand, you want to have low thresholds to catch every network issue. On the other hand, you don't want to get notified for every small event that occurs in the network, particularly if that event does not last long.
Your email inbox is not your monitoring dashboard! Five new settings that help you keep only the most relevant notifications.
So far, our users have told us that they were receiving too many notifications and today, we are pleased to announce that we are releasing a new feature that adds organization notification settings. The default settings have been applied to all existing accounts.
All the details are available in our Help Center - Organization Notification Settings article but here is a summary of the three most important settings.
If enabled, each time a notification is about to be sent to a user, the system will aggregate all the notifications that should be sent to that user into a single email.
With this setting, if an agent with 10 sessions goes down, all the critical notifications for the monitoring sessions will be sent in a single summary email (as long as all the events are received within a 5-second window).
The notification limit is configured as a number of X emails in a period of Y minutes. Within that period of Y minutes, a maximum of X emails will be sent. In the meantime, if notifications are queued to be sent, they will be sent as a summary after the Y period expires.
For example, if one configures a maximum of 2 emails every 5 minutes, as soon as a first notification is ready, it will be sent. The same thing will happen for the second notification. During the 5-minute period (which started when the first notification was sent), if a third and fourth notifications are queued to be sent, they will be delayed and sent as a summary after the 5-minute period expires.
When enabled, the system will wait (for up to 15 minutes) before sending a notification. This setting is configurable per severity level. If the notification is no longer valid after the delay (i.e. the issue severity level is lower than the notification severity level), the notification will be ignored.
With this setting, small events that occur only for a few minutes can easily be ignored even if issue thresholds are still aggressive enough to see small issues in the App.
This new feature comes from the feedback we had from our users. You have an idea for Obkio? Let us know, it might be our next feature!